Call Center Rep (Healthcare) Job at Semmes Murphey Clinic
Description: The Referral Coordinator will answer and respond to calls coming into the Clinic on the appointment line and manage referrals from patients and doctors/referring offices. This includes coordinating referral appointments, sending reminders, maintaining patient records and confidentiality, managing multiple schedules, and ensuring that patient information is complete and up to date.
Requirements: We are searching for a candidate who:
- is able to communicate effectively, both oral and written, with excellent listening skills and the ability to speak clearly
- is self-motivated and has good time management with the ability to manage workflow and prioritize demands
- has excellent interpersonal skills and can manage difficult or emotional patient situations
- will provide excellent customer service while maintaining a high level of confidentiality and discretion
This position requires a high school diploma or equivalent and one (1) year experience in the healthcare field, as well as heavy telephone usage and strong customer service experience/focus. Familiarity with healthcare privacy laws is preferred, and bilingual in Spanish is a plus.
The candidate must be proficient in Microsoft Outlook, Internet software, electronic medical records and practice management software. Organizational skills with attention to detail is required.
Job Type: Full-time
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