Cable TV/LAN Technician

Job Category: Information Technology

Time Type: Full time

Minimum Clearance Required to Start: None

Employee Type: Regular

Percentage of Travel Required: None

Type of Travel: None

CACI is seeking CATV/LAN Technician to join our Tier II technical operations team on a contract supporting Department of Homeland Security. The CATV/LAN Technician will work on-site incidents to resolution in a 24/7/365 environment at DHS sites in the National Capital Region. LAN/CATV Technicians work closely with other operations and engineering teams to quickly identify issues impacting the enterprise, triage, resolve incidents, document for root cause analysis, and complete pre-defined requests.

Work Location: National Harbor, MD (Hybrid – up to 2 or 3 days on site)

Work hours: 6AM - 2PM or 10AM - 6PM

About the Role:

Serve as an on-site technician responsible for cable TV, satellite TV, and LAN issue resolution requests. Responsibilities include:

• Troubleshoot and mitigate service issues identified with the Z-Band cable distribution solution and other cable TV / satellite TV distribution solutions.

• Respond to dispatch requests to resolve incidents and provide smart hands assistance at DHS sites.

• Work closely with other support teams to ensure incident events are handled in a timely manner.

• Directly interface with clients, customers, vendors, and other support team members to resolve incidents, fulfill requests, and complete tasks.

• Rack/unrack, install/uninstall, repair/replace, and set up/rebuild servers and network devices in network/computer rooms at DHS sites.

• Collaborates with other technical staff and management in the testing of new software, computer systems and network technologies.

• Set up and maintain channel alignment of the head-in systems, coordinate system expansion and configuration/reconfiguration; interface and coordinate with digital satellite service and cable service contractors.

• Perform preventative maintenance checks using the pre-defined checklist to validate the cable tv solution’s operational state and mitigate identified issues.

• Inspect and maintain network and computer rooms at DHS sites including cable management and cable repair.

• Document, track, and coordinate incidents in ServiceNow.
• Join troubleshooting bridge calls for major incidents.

• Perform Tier II-level administration tasks to fulfill pre-defined requests and tasks.

• Assist with postmortem related activities and support various efforts related to operational improvements.

• Based on recommendations from management, implement new and improved processes, change processes, perform new tasks, create reports, and address ad-hoc requests.

• Contribute to documentation in the Knowledge Base, Standard Operating Procedures (SOP), work instructions, and job aids.

• Continuously cross-train in systems, network administration, telephony, and cable television distribution systems.

• Perform additional duties as assigned.

Required Qualifications:

• Ability to obtain DoD Security Clearance

• Ability to obtain Department of Homeland Security (DHS) Entry On Duty (EOD) - Active EOD preferred

• BA/BS + 8 years of applicable experience

• Ability to perform in-depth troubleshooting of IPTV and digital cable and satellite tv distribution systems

• Ability to travel locally within National Capital Region

• Ability to travel long distance (within continental United States) up to 15%

• Work on-call rotation to respond to incident escalations

• Experience with cable infrastructure standards, LAN closet neatness (BICSI standards) and compliance with safety regulations

• Experience using Service Now service management software (or similar tool) to track incidents and service requests through the full lifecycle

• Ability and desire to learn new technologies (servers, switches, virtual hosts, etc.)

Preferred Qualifications:

• Previous DHS or DoD experience

• At least one of the following certifications:

  • Cisco Certified Network Associate (CCNA)

  • COMPTIA A+, or Network+, or Security+ Certification

  • ITIL Foundation certification

• Knowledgeable of Problem Management best practice and processes
  

What We Can Offer You:

• We’ve been named a Best Place to Work by the Washington Post.

• Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.

• We offer competitive benefits and learning and development opportunities.

• We are mission-oriented and ever vigilant in aligning our solutions with the nation’s highest priorities.

• For over 55 years, the principles of CACI’s unique, character-based culture have been the driving force behind our success.

DHSHP

Company Overview: At CACI, you will have the opportunity to make an immediate impact by providing information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian customers. CACI is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.