Position: CRM Business Process Engineer

Location: Richmond, VA

Duration:6+ Months

Mode of Interview: In-Person

Monde of Work: Onsite

Job Description:

*ALL interviews conducted ONSITE, NO exceptions

• The candidate must be detail-oriented and have the ability to manage and prioritize multiple demands from a large user base.
• The candidate should have deep knowledge of Case management in all technical and functional areas and strong business skills.
• Experienced Application hands on support Business Analyst/QA with a demonstrated history of working in the technology space.
• Strong passion for user experience and keen eye on product design to deliver on user needs. With a passion for creating change, mission-minded business, and an insatiable appetite for knowledge.
• 5+ years of Technology experience with strong domain expertise in Customer Relationship, Digital Service space
• Experience working on projects to simplify and digitalize the Government process in Case management applications to cater to needs of internal customers. Involved in every phase of development.
• Direct coordination with the Stakeholder for requirement gathering, eliciting and coordinating with technical to develop new CRM/ Salesforce or equitant applications
• Used Data Analytical tools like Dataverse, Microsoft Excel, vlookup, Pivot tables
• Experience on working on CRM tools or similar Salesforce, Monday
• Responsible for issuing the tool licenses to new users
• Strong command on written and verbal communication skills
• Experience across the project life cycle in Software Development Life Cycle SDLC and the Software Test Life Cycle STLC
• Expertise in defining the product roadmap based on the strategy and vision
• Writing technical specifications for planned work
• Skilled Team leader with the ability to influence, motivate and execute projects in a cross functional environment
• Experience in identifying business opportunities based on analytics data, market trends, user research and benchmark testing results
• Expert knowledge of all phases of the project and product development lifecycle, from concept design to final delivery and rollout
• Proficient in gathering requirements from Business stakeholders and understanding project/business goals
• Expertise in articulating business goals to technical teams and providing stable and scalable solutions
• Agile proficient in SCRUM framework, artifacts, SPRINT planning and review.
• Experience in the field of testing the frontend web and mobile applications as well as testing their integration with the backend systems including Web services.
• Proficient in creating and executing UAT test cases, developing test plan, managing defect tracking, assisting Quality Assurance team.
• Strong Customer Training.
• Experience in leading the projects with full-fledged Agile/Scrum Methodology
• Experience with Functional, Regression Testing, Integration and UAT Testing Preferred
• Experience working on projects Strong understanding of and ability to configure security groups, roles and teams
• Advising business users on best practices for development or integration processes to simplify and digitalize the Government process in Case management applications to cater to needs of internal customers.
• Involved in every phase of development.
• Direct coordination with the Stakeholder (Office of the Governor) for requirement gathering, eliciting and coordinating with technical team to develop new CRM applications.
• Working towards redefining processes/workflows of existing CRM applications based on customer feedback.
• Strong experience in working with agile methodology.
• Experience working on Microsoft Azure and Dev ops
• Experience in writing user stories, use cases, test plan documents.
• Perform User acceptance testing, functional testing and integration testing for various CRM applications.
• Responsible for issuing the CRM licenses to new users

Job Type: Contract

Salary: $54.00 - $59.00 per hour

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Richmond, VA 23113: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Scrum: 7 years (Required)
• SDLC: 5 years (Required)
• CRM software: 5 years (Required)

Work Location: One location

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