Business & Leisure Sales Manager

Job Category: Sales & Marketing
Requisition Number: BUSIN001078
Schedule: Full-Time

San Francisco, CA, 94102, USA

The Beacon Grand is quintessential San Francisco, symbolizing progressive thinking while also celebrating its storied heritage. Launched during the Prohibition Era as the Sir Francis Drake, the fully-renovated hotel offers today’s travelers a new way to visit San Francisco. Its 418 rooms and thoughtful shared spaces bring modern design to life with restored architectural details. Guests are looked after by the hotel’s novel Social Hosts, who create a warm, convivial atmosphere as they facilitate stays that are personally-tailored, unique, and full of discovery. Inside, visitors and locals mix and mingle in communal living room and lively gathering spot, Beacon Lounge and the iconic Starlite Room atop (coming late 2023). With everything from walkable shops and restaurants to cable cars outside the front door, the central and connected Union Square location is the perfect home base for exploring San Francisco. Recognized on Travel + Leisure’s 2023 It List as one of “The 100 Best New Hotels in the World”.

Job Responsibilities

• Direct the identification, sales efforts, and relationships with individual travel producers including travel management accounts, retail travel agents, consortiums, and wholesalers.
• Assist in the integration of individual property efforts into the overall Northview Hotels & Resorts strategy.
• Direct the efforts to garner and organize relevant competitive information.
• Assist in the creation and analysis of financials including budgets, forecasting, rates, and pricing guidelines.
• Run appropriate reports.
• Establish Leisure and Business Travel Marketing and Action Plans.
• Establish wholesale, retail, and corporate travel (where appropriate) target lists. Attainment of annual room night and revenue goal for the leisure and business travel market sales program.
• Initiate contact with perspective business travel accounts as identified through direct sales program.
• Coordinate special promotional events for key leisure and business travel customers and their clients, i.e. General Manager’s receptions, customer appreciation parties and incentives, etc. Prepare bi-annual evaluation of individual companies in order to review the results in unison to ensure business and leisure travel guidelines are being met.
• Make qualified sales trips and solicit new clients on behalf of Beacon Grand.
• Represent property at appropriate travel industry tradeshows, conference and meetings.
• Review account’s production and travel pattern to determine the appropriate market segment for negotiation.
• Ensure that travel industry policies and wholesalers are known and adhered to by all hotel and office staff.
• Maintain active liaison with competitors regionally and nationally through personal contacts and professional associations.

Required Skills and Qualifications:

• Excellent verbal and written communication skills.
• Excellent interpersonal and negotiation skills to strive in a team environment.
• Excellent hands-on organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• College Degree preferred, high school or equivalent education required
• Minimum of three (3) years of sales experience in a luxury or independent, boutique hotel environment
• Requires strong communication skills, both verbal and written
• Most tasks are performed in a team environment
• Ability to communicate customer needs and resolve complaints independently
• Ability to establish and master goals
• Ability to identify and develop accounts
• Must possess computer skills, including, but not limited to, accounting programs, Microsoft Word, Excel and Delphi
• Math skills, as well as budgetary analysis capabilities required

Education and Experience:

• 4 years College
• 3 -5 years of business travel sales and leisure sales management experience required
• Lifestyle / luxury hotel experience required, opening experience a plus
• CA / San Francisco experience preferred

Physical Requirements:

• Must be able to sit at a desk for up to 5 hours per day. Walking and standing are required the rest of the working day. This may include traveling to and from meetings.
• Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis.
• Must be able to lift up to 15 lbs. occasionally.
• Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity. Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates.

Company Benefits

• Generous Paid Time Off plan, up to Five Weeks per Year / Part-time Employees are also eligible for PTO
• Medical / Dental / Vision Insurance after 30 days of Service
• 401(k) Retirement Plan with Company Match
• Hotel Travel Programs
• Local Retailers Discount
• Pre-Tax Commuter Benefit
• Company Paid Basic Life Insurance and Accidental Death & Dismemberment
• Voluntary Short-Term Disability (STD) and Long-Term Disability (LTD)
• Voluntary Supplemental Life Insurance and Accidental Death & Dismemberment
• Voluntary Critical Illness, Accident Insurance and Hospital Indemnity

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