We are the Metropolitan Council, the regional government for the seven-county Twin Cities metropolitan area. We plan 30 years ahead for the future of the metropolitan area and provide regional transportation, wastewater, and housing services. More information about us on our website.

We are committed to supporting a diverse workforce that reflects the communities we serve.

About the Metropolitan Council's Environmental Services Division:
We are an award-winning wastewater industry leader in protecting our environment! Metropolitan Council Environmental Services (MCES). MCES operates and maintains the wastewater collection and treatment system for the Minneapolis-St. Paul seven-county metropolitan area, which includes approximately 600 miles of regional sanitary sewers and eight regional wastewater treatment plants. MCES treats an average of 250 million gallons of wastewater daily, providing cost-effective service to more than 2.6 million people in 109 customer communities. MCES treatment plants consistently earn state and national awards for complete compliance with their environmental permits. MCES also is nationally recognized for its work monitoring air and water quality and planning for a long-range water supply to meet future demand.

To find out how the Metropolitan Council and the Environmental Services division serve the Twin Cities region, please click on the links for more information: https://metrocouncil.org/About-Us/The-Council-Who-We-Are.aspx and https://metrocouncil.org/Wastewater-Water.aspx.

How your work would contribute to our organization and the Twin Cities region: The Business Analyst 2 position is responsible for analyzing, implementing, and performing business programs processes, identifying opportunities for improvement in business operations and processes, gathering business requirements, writing functional specifications, and developing technical solutions to business problems. The Business Analyst 2 is responsible for working on division-wide large-scale, multi-departmental projects to implement efficient business processes, and business process improvement projects, and support and implement various business programs including aligning, configuring, and designing business systems capabilities that support efficient business processes. This position plays a key role in the Environmental Services (ES)-wide implementation of the Council’s Learning Management System, incident management business processes, augmented/virtual reality, training, etc. This individual will be involved in the design or modification of business processes and systems, gathering requirements, documenting business needs, and functional specifications, user testing, troubleshooting, creating documentation, and user manuals and training.

Analyze, understand, evaluate, implement, document, and perform various business processes, and functions and recommend improvements for business operations.

• Analyze business requirements and transform them into functional specifications to perform various business processes and functions as per the needs of the stakeholders to conduct business operations, administration, and management of business processes.
• Elicit requirements to understand and perform the current and propose future-state business processes.
• Help the business stakeholders envision the future and how their work will need to change to support the future.

• Learn and perform various business processes and systems to implement technical solutions.
• Integrate and analyze data from business systems to draw business-relevant conclusions, generate business process documentation, etc. to deliver maximum efficiency and business value.
• Obtain key inputs from teams and departments and identify solution interdependencies, business process mapping, etc.
• Assess the risk of various solutions, and prioritize competing business demands to perform business functions.
• Provide technical assistance on system use, troubleshoot, and respond to issues and requests for assistance.

• Work with multiple projects, stay organized, prioritize, and participate in project analysis work that involves multiple teams and helps enable informed decision-making.
• Manage ongoing relationships with business partners to drive stakeholder and customer satisfaction.
• Coordinate project delivery by participating in project and design reviews to communicate and validate proposed solutions.

• Serve as a system's functional resource.
• Seek opportunities to improve and deepen relationships with technical teams and business partners.
• Serve as a team member on low to moderately complex business processes and technical solutions.
• Provide support and assistance in business case development, research, data collection, etc.
• Write user reports and queries.

Bachelor's degree in management Information systems, business administration, communications, organizational performance, or related field AND three (3) years of related experience.

What additional skills and experience would be helpful in this job (desired qualifications):

• Design, development, and configuration of web-based modules for business systems.
• Report development and data integration skills utilizing any reporting software.
• Knowledge of business systems and tools like Learning Management Systems, Assessment systems like Questionmark, Excel, PowerPoint, Office 365, Articulate Storyline 360, Camtasia, Adobe Suite, SharePoint, etc.
• Some experience in Project Management, Continuous Improvement, Lean/Six Sigma, business process improvement, etc.
• Facilitation skills and experience.
• BABOK business analysis and standards of practice.
• Promote an equitable, positive, and respectful work environment that values cultural diversity among all employees.

• Knowledge of business goals, operating procedures, workflow, and regulations regarding department functions.
• Knowledge of workflow analysis and simplification techniques.
• Intermediate computer skills in Word, Excel, Access, and PowerPoint, including graphics presentations, and database management.
• Ability to read, analyze, and interpret professional journals, technical procedures, and government regulations.
• Ability to author reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of customers or clients.
• Ability to interpret and apply mathematics and statistical methods and procedures gained through professional educational training.
• Ability to troubleshoot, analyze, problem solve, communicate in both verbal and written communication, understand business processes and concepts, etc.
• Ability to learn various business functions and systems.
• Require the skill to provide client services to the public and other agencies within the organization.
• Require tact, courtesy, and cooperation in dealings with others where the primary purpose is the exchange of information.

Union/Grade: AFSCME/GRADE G
FLSA Status: Exempt
Safety Sensitive: No

Full Salary Range: $ 34.70- $52.36 Hourly/$72,176- $108,909 Annually

What your work environment would be:
You would perform your work in a standard office setting, and at times be required to travel and work at plants or maintenance facilities where assets reside.

What steps the recruitment process involves:
1. We rate your education and experience.
2. We conduct a structured panel interview.
3. We conduct a selection interview.

Once you have successfully completed the steps above, then:

If you are new to the Metropolitan Council, you must pass a drug test (safety-sensitive positions only), and a background check which verifies education, employment, and criminal history. A driving record check and/or physical may be conducted if applicable to the job. If you have a criminal conviction, you do not automatically fail. The Metropolitan Council considers felony, gross misdemeanor, and misdemeanor convictions on a case-by-case basis, based on whether they are related to the job and whether the candidate has demonstrated adequate rehabilitation.

If you are already an employee of the Metropolitan Council, you must pass a drug test (if moving from a non-safety sensitive position to a safety-sensitive position) and criminal background checks if the job you're applying for is safety-sensitive, is a supervisory or management job, is in the Finance, Information Services, Audit, or Human Resources departments, or has access to financial records, files/databases, cash, vouchers or transit fare cards. A driving record check and/or physical may be conducted if applicable to the position.

IMPORTANT: If you make a false statement or withhold information, you may be barred from job consideration.

The Metropolitan Council is an Equal Opportunity, Affirmative Action, and veteran-friendly employer. The Council is committed to a workforce that reflects the diversity of the region and strongly encourages persons of color, members of the LGBTQ community, individuals with disabilities, women, and veterans to apply. If you have a disability that requires an accommodation during the selection process, please email HR-OCCHealth@metc.state.mn.us

We believe our employees are a key to our agency's success! In order to attract and retain high quality employees, the Council provides a highly competitive benefits package both in choice and coverage levels. Some highlights about our benefits are listed below:

• Guaranteed monthly retirement income through Minnesota State Retirement System pension fund
• Opportunity to save additional funds for retirement on a tax-deferred basis through a voluntary deferred compensation (457) plan
• Two or more medical plans from which to choose, with employer contribution towards premiums over 80%
• Dental insurance, life insurance and vision insurance

• Well@Work clinic
• bus/rail pass valued at over $1200 per year
• parking at many job locations
• fitness centers at many job locations
• Employee Assistance Program
• extensive health and wellness programs and resources