JOB SUMMARY
Responsible for administration of operations of the Branch with no direct commercial lending responsibilities. Primary responsibility is to ensure smooth branch and client operations, including office culture, adequate staffing, training, security, vendor management, and clear communications. Secondary responsibility is for accomplishing management’s marketing objectives of attracting new business and expanding current Bank relationships, primarily deposit related.
ESSENTIAL FUNCTIONS

• Oversee overall branch operations and branch operating costs, ensuring they are within budget
• Knowledge of the DCI core system and deposit products
• Oversee cash management, credit card and merchant service products, balance cash and ATM transactions following cash control procedures
• Work cohesively with Relationship Team Leader to:

• Establish and maintain internal performance objectives for branch deposits, profitability, and quality of audit reports

• Develop products and services that ensure client satisfaction and Bank profitability.

• Recommend upgrades, elimination or future development of under-performing products and services, and development or introduce of new products and services when necessary

• Support Operations staff through ongoing training, mentoring, and coaching to ensure prompt, accurate, and dependable client service
• Serve as back-up to operations, clients with routine transactions and opening new accounts
• Participate in and encourage lending activities directly
• Prepare written performance evaluation of department personnel
• Schedule staff hours to efficiently accommodate customer traffic
• Satisfy all requirements for necessary certifications, including Cash Count Certification
• Responsible for meeting measurable business development goals annually
• Assess client needs, problems, and present complaints with senior staff
• Be knowledgeable of residential loan, trust, and investment products, and arrange meetings between clients or prospective clients and appropriate Bank representatives
• Represent the Bank and its core values to the community at various civic and community functions to

• Enhance its image and promote internal and external referral sources
• Promote community awareness

• Organize destruction of bank records
• Be knowledgeable of bank compliance rules and adhere to Federal and State banking regulations relating to this position
• Follow all Bank compliance policies and procedures relating to this position
• Other duties as assigned to meet business objectives

RELATIONSHIPS

• Responsible to the Relationship Banking Team Leader for the fulfillment of functions and responsibilities
• Contact with clients and the public in a professional manner that will enhance the overall marketing effort of the bank

• *WORK CONTEXT

• Ability to concentrate and focus on essential functions in appropriate priority order is required.
• Requires being punctual, dependable, detail oriented and responsible for work outcomes and results
• Requires absolute discretion in handling sensitive and confidential information with professionalism
• Requires an energetic and engaging personality to collaborate with team members, including the public
• Enhance the overall marketing efforts of the bank
• Requires sitting for long periods and traveling to other departments and locations, as needed.
• Requires contact with others by telephone conversations, use of electronic mail, and face-to-face discussions
• Requires completion of assigned on-line training courses with a passing percentage
• Professional environment requiring appropriate professional demeanor and attire
• Work is performed indoors in environmentally controlled conditions

JOB SPECIFICATIONS (Applicant must qualify under the following specifications)

• Education: High school graduate or equivalent
• Experience: Two to four years of business new accounts experience or equivalent client service and cash handling experience

DEMONSTRATED SKILLS:

• Extensive knowledge of banking regulations and compliance issues
• Knowledge and experience in a variety of financial institution concepts, policies, and procedures
• Ability to train, mentor, and supervise department personnel

• Knowledge of Business English and possess ability to communicate orally in an effective and tactful manner
• Competency in extensive face-to-face contact with clients and customers
• Competency in providing exemplary client services in a professional manner
• Ability to interpret bank policies and procedures to clients
• Ability to handle large amounts of cash and making change accurately
• Ability to tolerate stress
• Competency in basic mathematical skills such as calculating interest and percentages
• Ability to operate on-line teller programs
• Ability to operate ten-key calculator or adding machine
• Ability to type up to 30 words per minute
• Ability to use photocopying equipment and other office equipment
• Ability to work with others in a cooperative manner that supports a team environment
• Ability to lift bags of coin up to 30 lbs
• Ability to work hours as scheduled

CORE BEHAVIORS for DELIVERING ON THE PROMISE:

• Be Genuine—Conduct yourself in a consistent, honest, and compassionate manner
• Work Ethic— Be willing to go the extra mile for the client, whether internal or external
• Influence—Be an active player in participating, building, and contributing to service
• Continuous Learning—Commit to gaining knowledge, skills, and experience on an ongoing basis to better serve the client, increase personal satisfaction, and improve the Bank
• Team Play—We win together. Individuality is encouraged to advance and enrich the work of the team
• Problem Solving—Being creative, problem-solving mentality to every situation. See alternative, take initiative, and assume responsibility for your actions
• Communication—Keep other informed and up to date. Actively listen and learn from each other.
• Have a Sense of Community—We passionately believe that we’re only as strong as the communities we serve, and your involvement is an important part of who we are.

Oregon Pacific Bank is an Equal Opportunity Employer and does not discriminate on the basis of race, color, sex, sexual orientation, gender identity, age, religion, national origin, physical or mental disability, or veteran’s status.

Job Type: Full-time

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