Branch Manager

Oklahoma City, OK

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Responsible for performing audits, as it relates to federal, state, and bank policies, procedures and regulations including all cash audits, quarterly negotiable audits and maintaining branch audit books. Must adhere and practice strong internal control procedures at all times while complying with all applicable laws and regulations.

Manage the daily routine and customer service level of the branch personnel. Extraordinary customer service will be required of each employee at all times.

Brief employees on current sales goals, promotions, and other relevant information

Obtain and track sales goals for the entire branch, including monthly score card performance reviews with each employee

Evaluate employee performance and provide feedback and coaching as needed

Recognize employee achievements and encourage excellence in the work environment

Manage budgets, allocating branch funds, and defining financial objectives

Interact with customers on a regular basis to ensure satisfaction and gain useful feedback

Resolve customer problems as need

Perform branch personnel duties as needed

Proactively solicit new loan and deposit business

Adhere to high ethical and professional standards

Assist with other job related duties and special projects as requested

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

REQUIREMENTS

Banking experience required

Management experience required

Leadership skills

Knowledge of federal, state, and bank policy, procedure and regulations

Strong customer service skills

Excellent interpersonal, listening, verbal and written communication skills

Strong background in sales and sales management practices

Basic computer skills, advanced skills with Microsoft Office

Must be able to interact with other offices and departments for accurate resolutions to problems/errors

PREFERRED SKILLS

Bachelor’s Degree in Business Administration or a related field or the equivalent work experience

Successful sales record in a retail banking environment; with knowledge of bank products and services

Bilingual (Spanish) a plus

PHYSICAL REQUIREMENTS

Constant use of computer screens and reading of reports

Ability to operate a computer keyboard, multi-line telephone, photocopier, scanner and facsimile

Regularly required to sit, use hand to finger, handle or feel, reach with hands and arms, and talk, see or hear

Intermittently standing, stooping, bending at the waist, walking, kneeling or crouching to file materials

Ability to lift and/or move and carry 10-25 pounds (cash canisters, coin boxes/bags)

LOCATION

BancFirst

Oklahoma City Market

HOURS

Full Time

Hometown service, statewide strength. BancFirst is committed to investing in the future of Oklahoma communities. BancFirst is a $12 billion bank offering personal and commercial products, trust, insurance, and investment services in fifty-eight Oklahoma communities. Employees enjoy excellent benefits and a learning environment that allows them to continuously improve their skills to deliver highly personalized service to customers.
EOE/Minority/Female/Disability/Veteran/LGBTQ

Diversity…Our differences enhance business performance.