ESSENTIAL DUTIES AND RESPONSIBILITIES

• Must be well groomed and professional, meeting GSR’s standards of appearance at all times.
• Knowledge and adherence of all GSR and departmental policies and procedures ensuring the highest levels of customer service.
• Communicate with guests professionally, answering questions and offering assistance when possible.
• Know all hotel amenities, services, and outlets; making recommendations to fit guest needs.
• Possess a strong attention to detail maintaining the cleanliness of the bowling center and surrounding areas.
• Ensure all bowling equipment (i.e. bowling balls, rental shoes, lanes, pinsetters and furniture) are in proper working condition at all times.
• Accurately and efficiently operate the Pulse Automated Scoring System, starting and closing games for all guests/employees, appropriately billing all guests/employees in POS for games purchased, and assisting guests/employees with scoring issues.
• Accurately and efficiently operate Spare Time Snack Bar ensuring that all food preparation procedures and recipes are followed to ensure the highest level of customer satisfaction.
• Accurately and efficiently operate a Point of Sale System (POS), creating checks for all guests/employees appropriately billing, and closing out all transactions.
• Adhere to department standards at all times as well as promoting a neat, clean and organized environment.
• Attend and participate in all meetings as required.
• All other duties as assigned by management.

JOB REQUIREMENTS

• Minimum age requirement 16 years old.
• Previous experience working in the hospitality industry or bowling setting preferred.
• Exceptional oral and written communication skills with the ability to read, write, and speak English.
• Ability to respond to questions effectively and present information in a clear and professional manner.
• Must possess excellent time management, problem solving and organizational skills with the ability to prioritize and complete tasks quickly and efficiently.
• Must be able to work all shifts including holidays, nights, and weekend hours as business needs dictate.
• Ability to work under pressure in a high volume outlet, maintaining a clean, stocked, and organized section while adhering to department standards.
• Must be able to meet all physical requirements to successfully perform job duties.
• Any additional requirements to be determined based upon the needs of the hotel and or management.

LICENSES/CERTIFICATES

Ability to obtain/renew all government required licenses or certification for position

• Alcohol Awareness