OVERVIEW OF ATHENA:

ATHENA Consulting is an award-winning staffing firm serving state and local governments. Our mission is to make lives better! We make our Clients’ Lives Easier by engaging and supporting our clients and partnering with them to be the most knowledgeable staffing partner. We make our Employees’ Lives Better by identifying and cultivating their talents and matching these talents with our customers’ needs. ATHENA places a high value on customer service, accountability and getting the job done.

POSITION SUMMARY:

We are currently recruiting for a Bilingual Human Services Specialist III. This full-time 40 hour per week position pays $26.11 per hour and is located in Rockville MD.

Employees assigned to this position are subject to Union membership, fees, and dues in accordance with the collective bargaining agreement, and employment with ATHENA may be conditioned upon participation in client’s Union.

**THIS IS A COVID SAFE POSITION AND REQUIRES APPLICANTS/EMPLOYEES TO BE FULLY VACCINATED. **

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Greet, screen, and assist clients who call the CSAC.
• Identify the needs that bring the client to the CSAC.
• Provide excellent customer service at every interaction.
• Maintain the privacy of customer information at all times.
• Assist clients with completing applications for DHHS programs and/or community agencies (such as Manna, Interfaith Works, A Wider Circle, medical and dental clinics) that will assist the client further.
• Serve clients in their native language by either interpretation or using the Limited English Proficiency language line as needed.
• Inform the customer of what they can expect next, time frames, next steps they need to take, and how and with whom to follow up.
• Document all client interactions in the eICM database.
• Collaborate with partners to plan, promote and/or participate at outreach events at least once per month.
• Attend trainings and with work with IT to identify issues and improvements of technology systems.
• Participate in developing department goals, objectives, and systems.
• Participate in staff meetings and attend other meetings and seminars as assigned.
• Recommend new approaches, polices, and procedures, to continually improve efficiency of the department and services performed.
• Efficiently performs duties as assigned and works as a team within division and company.
• Perform other related duties as assigned.

Required Skills/Abilities:

• Has thorough knowledge of DHHS and community resources to address customer needs, resolve problems, and answer questions.
• Adheres to and practices HIPPA regulations.
• Uses technology including software and applications (CARES, email, Office 365, the NON Database, MCG, Portal, MyDHR,etc) regularly.
• Effectively manages multiple priorities and tasks in a timely manner.
• Teamwork and a collaborative spirit to enhance the site and customer service.
• Demonstrates clarity and accuracy in verbal, written and listening communication skills.
• Dependability and reliability to report to work in a timely fashion to receive clients.
• Experience in interacting with and helping people from all backgrounds and situations.
• Prior customer service experience.
• Language proficiency-Ability to communicate in English, Spanish and/or other language(s)
• Intermediate to proficient computer skills in Microsoft Office
• Willingness to lean and use new software and programs (such as CARES, eICM,MyDHR, etc.)
• Proven team player- ability to interact positively with coworkers daily in a professional and respectful manner.
• Excellent verbal, written, and listening communication skills within the English language.
• Proven, high quality customer service (internal and external customers).
• Ability to work collaboratively.
• Solid ability to analyze situations carefully and adopt appropriate courses of action.
• Ability to understand and adhere to the duties, methods, and procedures required by the position.
• Excellent organizational skills and attention to detail.
• Ability to prioritize tasks.
• Ability to effectively communicate to large and small group audiences.
• Proficient with Microsoft Office Suite or related software.

Education and Experience:

• High school diploma or equivalent, required.
• Two years of experience in Health and Human Services field.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift and move up to 25 pounds at times.
• Standard hours of work Monday through Friday, 8:30 am – 5:00 pm, however evening and weekend hours may be required.
• Travel may be required up to 10% of the time.

Successful ATHENA employees will display the following characteristics:

• You strive to be the best in your field currently and in the future.
• You like to make your employer look good.
• You find solutions, where others only see problems.
• You are proactive, you make and meet commitments, and you perform your duties exceedingly well.
• You are aware of the employer’s needs at all times and are well-versed in what you personally and ATHENA can offer them as a whole.
• You have the ability to work with diverse, integrated, deliverable-driven teams to accomplish the larger mission.

The benefits of working for ATHENA include:

· Support from a team of professionals committed to making your life better.

· Medical, dental and vision insurance.

· Medical and dependent flexible spending account.

· Pet insurance.

· 401k with a generous employer match.

· Easy to use employee self-serve HR portal.

· Paid time off.

· Holiday pay.

The statements in this Job Posting are intended to describe the general nature and minimum level of work required. The content should not be construed as a complete list of all duties, responsibilities, and skills required to meet the criteria for this position. Upon request, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Application for employment is not intended to and does not create a contract or offer of employment and if hired, employment with the company is on an at-will basis and could be terminated at the will of either party.

ATHENA Consulting LLC does not discriminate in hiring based on federally protected classifications to include but not limited to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status, marital status or other characteristics protected by law. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.

Job Types: Full-time, Contract, Temporary

Pay: $26.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Application Question(s):

• Anything in your background we should know?

Education:

• High school or equivalent (Required)

Experience:

• Health and human services: 2 years (Required)

Language:

• Fluent in Spanish and English (Required)

Work Location: In person

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