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The Bilingual Case Aide is responsible for the safe and timely release of youth once their cases have been approved for release.

Job Responsibilities

• Release all youth within 72 hours of case approval
• Coordinate with Case Management Team to facilitation of flight arrangements, communication of transportation details, exit packet documentation, and program release from the UAC Portal
• Responsible for verifying biographical information prior to unification planning
• Plan reunification collaboratively with the Case Manager and the Sponsor
• Collection of payment for the purpose of flight arrangements, unaccompanied minor fee and/or hotel reservations
• Collaborating with a travel agent and/or airlines to reserve flights for youth and staff as needed
• Preparing Exit Packet for youth, including the collection of identifying documents, medical records, legal resources, educational assessments and youth’s possessions in care
• Complete required documentation as it relates to unification
• Process release of the youth via KCare and the UAC Portal systems
• Provide copies of all documentation provided to youth at the time of exit and file in the youth’s case file
• Responsible for the completion of UAC Portal documentation, and maintenance of UC paper and electronic records as it relates to unification.
• Communicate with Director of UAC and RTCs to provide staff escorts for unification of youth under 13
• Collect and distribute Petty Cash as it relates to releases
• Complete Safety and Well Being Follow up Calls 30 days after UC release
• Responsible for continued professional development through attendance at in service seminars, participation in conferences and workshops and/or continued study at higher education institutions.
• Attend all mandatory training as scheduled, including but not limited to New Hire Orientation, Sanctuary, TCI certifications and CPR/First Aid certifications and must complete 40 hours annually of O.R.R (Office of Refugee Resettlement) training.
• Attend and participate in required supervisory and team meetings.
• Adheres to agency policies and procedures; follows and supports agency mission, vision and values including participating in internal surveys and data collection for continuous improvement initiatives.
• Perform other duties as assigned

Core Competencies (Knowledge, Skills & Abilities)

• Excellent written and oral communication skills including ability to build relationships and rapidly engage youth and families.
• Capability to coordinate and plan travel for visits and appointments in efficient manner.
• Ability to organize work effectively, conceptualize, prioritize and exercise independent judgment based on an understanding of internal and external organizational policies and practices including completing all state mandated and agency reports in a timely manner.
• Computer literacy including but not limited to MS Office suite and other database programs.
• Ability to develop and maintain collaborative working relationships with internal and external stakeholders.
• Established Interpersonal skills including ability to listen, act as a role model, and build therapeutic relationships.
• Ability to assess situations and resolve multiple conflicts simultaneously.
• Handles confidential and sensitive information with extreme discretion, demonstrated knowledge of HIPAA regulations.
• Demonstrated organizational, time management and prioritization skills required.
• Ability to work independently as well as in a team environment in a fast-paced culture; must be able to adapt to a changing environment.

Job Requirements

• Associates degree in Psychology, Human Services or other related field. required; Bachelor's Degree or bachelor’s in social work preferred.
• Related experience in Child Welfare and/or case management experience.
• Full COVID-19 vaccination required.
• Ability to read, write, and speak English and Spanish.
• Must be able to work a flexible schedule including various hours, nights, weekends, and holidays and subject to call hours.
• Must have a current, valid driver’s license per Agency guidelines. Travel required.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)