We are looking for energetic individuals with excellent communication skills who enjoy helping others in a team-oriented, high volume, inbound and outbound contact center environment. In our contact center teams, you will be responsible for assisting our customers by telephone to address and resolve their home mortgage servicing needs in a timely manner.

We are specifically seeking candidates who are fluent in both Spanish and English. Bilingual candidates will earn an additional $1.00 per hour!

We are currently hiring for our 10:00am to 7:00pm shift, Monday through Friday. Candidates working this shift earn an additional $1.00 per hour. (In addition, one Saturday shift from 9:00am to 1:00pm per month is required. Other overtime opportunities available when needed.)

Some of the many reasons to join our team include:

· Comprehensive compensation package – medical, dental, vision, paid holidays, tuition reimbursement, 401(k), and more!

· Extensive classroom-style and on-the job training programs in home mortgage servicing and customer communications

· Friendly business casual atmosphere

Position Requirements:

· Minimum 1 year Customer Service experience. Preference will be given to candidates with previous call center or mortgage servicing experience.

· Fluency in both English and Spanish is required.

Additional Requirements:

· Candidates must be dependable, possess a positive attitude, have a strong/ assertive communication skills as well as a desire to help others over the phone.

· Ability to use standard computer software (MS Outlook, MS Excel) and quickly learn to navigate and operate job-specific programs, as well as toggle between multiple applications simultaneously.

· Must be detail oriented, have the ability to multitask, as well as being open and adaptable to change.

· Ability to handle escalated issues and concerns appropriately.

Job Type: Full-time

Pay: $15.50 - $17.50 per hour

Benefits:

• 401(k)
• 401(k) matching
• AD&D insurance
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• Day shift
• Monday to Friday
• Overtime

Supplemental pay types:

• Bonus pay
• Differential pay

Ability to commute/relocate:

• Oklahoma City, OK 73118: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• This position requires candidates to be fluent in both English and Spanish. Do you meet this requirement?

Experience:

• Customer service: 1 year (Required)
• Phone etiquette: 1 year (Required)

Work Location: In person

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