Informa is a leading international events, intelligence and scholarly research group.

We’re the specialist’s specialist. Through hundreds of powerful brands, we work with businesses and professionals in specialist markets, providing the connections, intelligence and opportunities that help customers grow, do business, make breakthroughs and take better informed decisions.

Informa is listed on London Stock Exchange and a member of FTSE 100, with over 11,000 colleagues working in more than 30 countries.

Global Support is Informa's sixth division, with major hubs in the United Kingdom, United States, Hong Kong and Singapore as well as several smaller locations. As the team behind the teams, Global Support colleagues provide shared, efficient business services and function-specific expertise to each of Informa's operating divisions, enabling our commercial teams to focus on their markets and customers.

The Collection Specialist maintains contact with B2B customers who have outstanding account balances to ensure that these balances are paid in a timely manner. In this role you will be accountable for reducing delinquency for assigned accounts and resolve accounts receivable issues, such as invoice discrepancies and customer overpayments, by providing excellent customer service. Other job duties include:

• High volume of inbound and outbound email and phone calls for B2B collections.
• Overcome objections that customers may have about making payments toward their account and help them understand their responsibilities.
• Provide thorough and accurate documentation to support collection attempts.
• Process customer refunds and account adjustments.
• Organize workload to ensure accurate and complete collections for each event.
• Enlist the efforts of Sales and Senior Management when necessary to accelerate the collection process. Communicate and follow up effectively with sales departments regarding customer accounts on a timely basis.
• Liaison with an outside collection agency on delinquent accounts.
• Maintain excellent customer service internally and externally.
• Perform other assigned tasks and duties necessary to support the Accounts Receivable Dept., including gathering documentation needed to place accounts with Collections.
• Adhere to general accounting practices where applicable.

• High School Graduate or Equivalent.
• Knowledge of Accounts Receivable and collection processes.
• Strong attention to detail, goal oriented.
• Strong organizational skills.
• Computer proficient in MS Excel, MSWord and other MS Office applications.
• Commitment to excellent customer service.
• Excellent written and verbal communication abilities.
• Able to both work independently and as an integral part of team.
• Ability to prioritize and manage multiple responsibilities.

Why work at Informa

Employee experience is very important to us at Informa. On top of joining a supportive, diverse and ambitious team that welcomes all types of candidates. We are also flexible with different working patterns and prioritizes promotions internally. Our benefits include:

• Learning and development plan to assist with your career development
• 15 days PTO plus 10 national holidays, 4 days for volunteering and a day off for your birthday!
• Competitive Benefits with 401k match
• Paid parental leave
• Work with a high quality of specialist products and service
• Bright and friendly staff who are all “expert’s experts” and additional training and development for helping you achieve your career aspiration
• ESPP - become a shareholder

We know that sometimes the 'perfect candidate' doesn't exist, and that people can be put off applying for a job if they don't fit all the requirements. If you're excited about working for us and have most of the skills or experience we're looking for, please go ahead and apply. You could be just what we need! We believe strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, Informa is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, ancestry, national origin, religion, or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other protected characteristics under federal, state or local law.

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