Assistant Shop Manager

This role is full time starting at $29.50 an hour (large shop ASM wage).

Our mission is to make the world better, one scoop at a time as a multigenerational gathering place with sustainability and happiness at the core of all we do. The world is a big place, made smaller, we believe, by the act of sharing a sweet treat with someone you love.

The ASM role supports the shop managers in their leadership and administrative duties. ASMs serve as leaders in the shop (especially when the shop manager is not present or is unavailable). This role encompasses all Molly Moon’s shift leader duties with additional management and administrative duties as detailed below and as assigned by shop managers and Molly Moon’s HQ.

ASMs are responsible for delivering on our promise to create welcoming multi-generational community gathering places and leading their shop teams in delivering great service, consistent scoops, and good vibes during every shift. This role is an ideal stepping-stone into management and enjoys guaranteed minimum hours year-round with many opportunities for advancement in our growing company.

The ideal ASM is self-motivated, team-focused, has exceptional judgement and brings a positive, upbeat energy to everything they do. They can hustle and have a passion for achieving results. Candidates should embody our core values of being smart, generous, joyful, homemade, and brave and thrive in an inclusive and diverse environment.

RESPONSIBILITIES – SPECIFIC TO ASM

• Support shop managers in their admin duties as needed – these include but are not limited to scheduling, updating and auditing shop documents, approving shift trades, finding shift coverage, responding to customer feedback, and ongoing shop projects

• Serve as the point person for all FOH shop operations for shop manager days off and other times they are unavailable or OOO—a primary responsibility in this role is ensuring shop managers can truly step away from the business for 2 days every week

• Work with the shop manager to meet or beat shop sales and profitability goals, provide great customer experiences, and sustain high team morale

• Effectively manage their staff of scoopers and shift leaders including hiring, training, coaching, and celebrating success

• Identify and communicate operational needs to the appropriate person within Molly Moon’s

• Coordinate and participate in on-boarding and training for external hires and internal promotions

• Participate in hiring as needed

• Participate in inventory and inventory review in collaboration with shop managers and chefs

RESPONSIBILITIES – ALL SHIFT LEADERS

• Function as the “manager on duty” responsible for all business execution during their shift including cash handling, cleanliness, playing fun upbeat music, keeping team morale high, and delighting our customers

• Manage and prioritize flow of tasks, breaks, and scooping during shift

• Responsible for cash handling during shift, including open/close and deposits

• Communicate company goals effectively with all employees, including giving direction, coaching, training, and celebrating awesomeness

• Model respectful management and communication tactics

• Problem solve and use good judgment

• Set an example of top-notch service and scooping every day, including all scooper responsibilities:

• Deliver great service

  • Welcome and thank every customer

  • Offer customers samples, menu suggestions, and add-ons with a generous, friendly attitude

  • Scoop scoops, make sundaes and mix shakes with love

  • Keep calm and scoop on when it gets busy

• Share what’s awesome about Molly Moon’s: our ingredients, our partnerships, our people, and our role in the community. Be curious and share what you’ve learned.

• Hustle and lead others to keep the shop looking great and fully stocked

  • Continually stock ice cream, sorbet, waffle cones, and merchandise

  • Operate cash register; follow Molly Moon’s cash handling procedures

  • Wash tubs and dishes throughout your shift

  • Keep shop inviting and clean: inside and out, front and back

  • Follow health, safety, and sanitation guidelines with care

  • Other duties as assigned

QUALIFICATIONS

• Internal candidate must currently be a shift leader who has completed the Shop Manager career pathway, or already fulfills the requirements for an external applicant. Candidates may also apply if they are eligible to start career pathways and commit to completing the pathway within 6 months of accepting an ASM position.

• External candidates must have prior experience in a management position with teams larger than 5—their training will include completing the shift leader to shop manager pathway

• Must be available 30 hours per week and ASMs are guaranteed those hours. ASMs may work fewer than 30 hours but must work at least 4 shifts a week to ensure Shop Manager coverage.

• Have great communication skills and a professional, friendly attitude

• Have retail or client/customer service experience

• Be over 18 in order to work late nights. Most shifts are closing shifts and are scheduled until midnight

• Be available to work at least one closing weekend shift (Friday-Sunday)

• Ability to travel to multiple stores and the Molly Moon’s office

• Ability to lift 50lbs on a regular basis

• Have access to a phone that can text, make calls, and access the internet

• Between May 1 and Sept 31 vacations may not exceed 10 days. Vacations are subject to manager approval based on shift coverage, staffing, and business need

• In the winter months between Oct 1 and April 30 vacations may not exceed 21 days. Vacations are subject to manager approval based on shift coverage, staffing, and business need

• Molly Moon’s is a tobacco free company—we do not hire smokers

• Washington state food handler’s permit required

• Verification of vaccination against Covid-19 is a requirement for employment at Molly Moon’s. We also strongly encourage all mooncrew to receive booster shots when eligible and offer$100 bonuses to everyone who already has one or chooses to get one after being hired. Medical and religious exemptions are considered in accordance with state and federal guidelines. There is no test out option.

COMPENSATION

• $29.50/hour starting wage for external candidates.

• Existing wage plus $4.00/hour for internal shift leader candidates.

• Annual merit based pay increases on your work anniversary, plus annual cost of living pay increase every April.

• 15 days PTO per year, accrued hourly, to be used as vacation or Sick and Safe Pay with 16 hours front-loaded at start date for external hires.

• Flexible scheduling, posted 2 weeks at a time with the ability to trade shifts.

• FREE, low deductible, high-quality medical, dental, and vision insurance for employees (and their dependent children). Assistant shop managers are eligible for health insurance on the first day they begin work at Molly Moon’s. Molly Moon’s pays 100% of premium for qualifying employees and their children. A spouse may be insured on company plan at employee’s expense.

• Supplemental paid family leave benefits for employees who qualify for and receive Washington State Paid Family Leave. Molly Moon’s will pay the difference between the paid PFML benefit and 100% of an employee’s regular hourly earnings for the duration of your ESD approved leave up to a maximum of 18 weeks.

• 401k with employer match of 1% in the first year of participation, 2% year 2, and 3% year three. Employees are eligible for 401k participation when they have worked at Molly Moon’s for 12 consecutive months.

• Subsidized ORCA transit pass.

• Access to free Employee Assistance Program for all employees starting on their first day of hire. Services include financial planning, counseling, housing and childcare resources and other benefits.

• Many career advancement possibilities in our growing company.

• All the ice cream scoops you can eat!

Molly Moon’s is an Equal Employment Opportunity employer. All qualified candidates will receive consideration for employment without regard to race, national origin, gender, religion, disability, genetic information, sexual orientation, veteran status, or marital status.