The Assistant Manager (AM) position creates legendary experiences for guests and team members through the management of the GO team members and shift managers. The AM supports the General Manager (GM) in their GO restaurant and works opposite of the GM to support business needs. The AM is directly accountable for the execution and performance of the restaurant and provides direction and supervision to all team members.

RESPONSIBILITIES

• Supports the operations of the restaurant and conducts effective management paths each shift
• Provides support to team members and shift managers while adding positive energy and culture to the restaurant
• Assists with interviewing, hiring, onboarding, training, and developing team members
• Diligently follows and enforces food and general safety requirements and models behavior that protects them and others
• Mentors, coaches and counsels team member and shift manager behaviors.

Disciplines and terminates team members as needed

• Interacts with guests, makes personal connections and seeks specific feedback about their experience
• Manages the execution of service, safety and efficiency as well as the overall financial and labor performance o Food Cost of Sales and variances o Oversees effective and efficient scheduling of labor o Reviews and analyzes overall inventory and ordering levels o Responsible for guest feedback metrics, speed of service and product quality
• Supports the management of food, labor and restaurant controllables
• Ensures the execution of training programs and ensures compliance for direct reports on all training and certification requirements
• Handles team members’ complaints or concerns by actively listening, involving the necessary individuals, investigating and resolving where appropriate
• Ensures compliance with all local, state and federal laws
• Assists the GM in overseeing overall restaurant performance and sales building initiatives
• Responsible for all zone rollouts and introductions of new products, tools and services

• Supports GM with Wing Certified Trainer (WCT) selection and training program execution
• Conducts pre and post shift meetings
• Completes all manager tools on time and with integrity
• Manages the balance of labor hours and service efficiency during their shift to meet labor guidelines without sacrificing guest service
• Conducts reviews and performance evaluations for all direct reports
• Stays current on all federal, state, local and company-required training and certifications, such as responsible alcohol service and food safety
• Other duties as assigned

KNOWLEDGE/SKILLS

• General knowledge of labor laws, health codes, safe food handling and sanitation, responsible alcohol service, safety and security systems and procedures and computer operations
• ServSafe Manager certified
• Strong people management and communication and interpersonal skills
• Superior guest service and hospitality skills
• Skill in time management and organization with attention to detail
• Self-motivated and a passion for teaching others
• Ability to read and comprehend written materials and perform basic to intermediate mathematical computations
• Ability to maintain a high degree of urgency and intensity for an extended period of time

BUFFALO WILD WINGS CULTURE

Create Legendary Experiences

• Demonstrates a commitment to providing an enjoyable and positive experience for all guests (internal/external)
• Upholds the knowledge of the organization’s products, offerings and service standards
• Teaches others what makes us different from our competition and the evolving playing field around us
• Responds to guest (internal/external) requests and concerns promptly and in a positive manner
• Impresses guests (internal/external) with exceptional service and helps create stories worth telling
• Takes action on feedback to improve experiences

Sportsmanship/Fun

• Sees success as the entire team working together
• Creates a fun atmosphere for the guest and the rest of the team
• Partners with others to achieve individual, team and organizational goals
• Asks questions and listens effectively
• Communicates professionally and respectfully
• Maintains a positive attitude, has fun and shows appreciation to fellow team members

Hustle

• Has a pep in their step providing a high energy event in the restaurant
• Sets and achieves goals
• Quickly recognizes issues and problems that need immediate attention. Uses the BLAST model and calls a “fumble” to resolve the situation

• Accepts accountability for actions and results
• Shows initiative and a sense of urgency

Spontaneity

• Adaptable while being their own authentic self. Encourages others to be themselves too
• Looks for and acts on ways to improve business results and team/personal performance
• Champions, implements and prepares people for change
• Uses imagination and wisdom
• Thinks ahead

Builds Talent

• Attracts, retains and develops the talent within as needed to drive results
• Provides direct, constructive and motivating feedback to improve performance
• Creates a positive morale and spirit on the team and makes work fun
• Empowers the team to perform at their best

EDUCATION/EXPERIENCE

Required

• High school diploma or equivalent
• Certified in any state, county or local food handling and alcohol service requirements

Preferred

• Three years of restaurant or kitchen management experience or Buffalo Wild Wings management experience; preferably QSR
• Coursework in restaurant management

PHYSICAL DEMANDS

This position requires frequent standing, sitting, bending, reaching, moving, stooping, stretching and lifting in a restaurant environment. If asked to perform task outside of physical capabilities, be sure to notify your manager. These physical requirements may be accomplished with or without reasonable accommodations.

Note: The Assistant Manager position is based on a 40-hour work week

The duties of this position may change from time to time. Buffalo Wild Wings reserves the right to add or delete duties and responsibilities at the discretion of Buffalo Wild Wings or its managers. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive.

Job Type: Full-time

Pay: From $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Experience level:

• 2 years

Shift:

• 10 hour shift
• Day shift
• Evening shift
• Night shift

Weekly day range:

• Monday to Friday
• Weekend availability

Education:

• High school or equivalent (Preferred)

Experience:

• Restaurant: 2 years (Preferred)

Shift availability:

• Night Shift (Required)
• Day Shift (Required)

Work Location: One location

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