What we want to accomplish and why we need you?

Haptik is one of the world's largest Conversational AI companies, having reached over 100 million devices, and processed over 4 billion conversations till date. Haptik has been at the forefront of the paradigm shift of interaction from clicks to conversations. We have built a robust set of technology and tools that can enable any kind of conversational application. With a 400+ member strong team that is set to double in the coming year, Haptik is truly poised to lead the Conversational AI revolution with some of the best minds in the industry.

We are currently looking for an enthusiastic, self-motivated Analyst. The ideal candidate will have strong attention to detail, a sense of ownership, a positive attitude, and a willingness to get clients on boarded on the Haptik platform in the Conversational AI space.

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  Haptik plans to operate in a hybrid work-model where our employees will have the flexibility to Work-from-Home (WFH) for up to 3 out of 5 working days every week.
• In addition to Mumbai where we already have an office, places like Bangalore, Delhi/NCR and Pune will also have an office space soon in 2022 as many of our current employees are also based in these cities.
• You’re encouraged to apply only if you’re either based in one of these 4 cities (Mumbai, Bangalore, Delhi, Pune) or are open to relocating to one within 3 months of joining us.

What will you do every day?

You will be working with clients who are interested in building IVAs on the Haptik platform and training them to enable them for success. You will also be working with PMs and a group of talented developers and QA engineers in delivering solutions of the highest quality and creating engaging user experiences in a specific domain. You will be responsible for delivering high-quality products in a fast pace environment. While you know how to work hard, you also know how to have fun at work and make friends with your colleagues.

Ok, you're sold, but what are we looking for in the perfect candidate?

• Goal-oriented & data-driven - Ensuring active tracking of bot performance and driving ROI for clients by analysing customer data to improve end-user experience
• Analytical bent of mind- Ease of working with Data via MS Excel, Internal Softwares & Desktop application skills with the ability to learn & adapt to new technologies
• Excellent customer servicing skills - maintaining strong relationships with clients, enabling them to understand our platform and assisting them with insights for business growth
• Team spirit- Adept at working with cross-functional teams, internal and external, driving them towards a common goal
• Growth focused - Helping to drive continuous improvement & innovation in bot management and related business processes
• Business acumen - Be responsible for opportunities creation & increase the revenue per client

Requirements*

• Bachelor’s degree
• 1 - 2 years of experience in support or analytical functions related to information services or a product based company
• Demonstrates initiative, a self-starter with analytical skills, attention to detail, problem-solving and decision-making abilities
• Ability to derive insights from data and build an actionable strategy based on analysis
• Basic understanding of how chatbots work is good to have
• This role provides you access to the Personally Identifiable Information or Protected health information for which you will be abide to follow secure data handling practices to safeguard and protect such data.

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  Requirements is such a strong word. We don’t necessarily expect to find a candidate that has done everything listed, but you should be able to make a credible case that you’ve done most of it and are ready for the challenge of adding some new things to your resume.

Tell me more about Haptik

• On a roll: Announced major strategic partnership in April 2019 with Jio in a $100 million deal.
• Great team: You will be working with great leaders who have been listed in Business World 40 Under 40, Forbes 30 Under 30 and MIT 35 Under 35 Innovators.
• Great culture: The freedom to think and innovate is something that defines the culture of Haptik. Every person is approachable. While we are working hard, it is also important to take breaks to not get too worked up.
• Huge market: Disrupting a massive, growing AI market. The global market is projected to attain a valuation of $9 billion by the end of 2024.
• Emerging technology: We are moving to an AI first world, and Haptik is one of the largest AI first companies globally, based out of India.
• Great customers: Some of the most notable brands in the world - Oyo Rooms, Samsung, Tata Teleservices, Club Mahindra, KFC, Coca-Cola, to count a few.
• Impact: A fun and exciting start-up culture that empowers its people to make a huge impact.

Working hard for things that we don't care about is stress, but working hard for something we love is called passion! At Haptik we passionately solve problems in order to be able to move faster and each Haptikan imbibes our key values of honesty, ownership, perseverance, communication, impact, curiosity, courage, agility and selflessness.

#Li-Hybrid