Admissions Counselor I Job at Columbia Southern University
Columbia Southern University
Job Description
Job Title: Admissions Counselor I
Department: Admissions
Reports to: Admissions Supervisor
FLSA: Non-Exempt
Hours: Monday through Friday 8:00AM to 5:00PM CT (extended hours when requested)
Location: Orange Beach, AL/Telework available
Department: Admissions
Reports to: Admissions Supervisor
FLSA: Non-Exempt
Hours: Monday through Friday 8:00AM to 5:00PM CT (extended hours when requested)
Location: Orange Beach, AL/Telework available
Job Summary
Under the direction of the Admissions Supervisor, the Admissions Counselor I perform a full range of customer-service-oriented telephone and email support activities such as advising prospective students on the admission process and opportunities at the University. Performs other related duties as assigned.
Essential Job Tasks
Additional duties may be assigned.
- Guides prospective students through the admission process by helping them to assess their skills, education, and career goals in order to choose the best college and education program within compliance standards set forth by the department and university.
- Answers inquiries regarding applications, enrollments, payment methods, academic programs, course descriptions, and university policies and procedures.
- Reviews new student enrollments and records for accuracy, submission of required documents, and relevant information.
- Responsible for, but not limited to, logging in and out of the phone rotation, making scheduled callbacks, responding to internal and external communication via email/chat or phone in a timely manner.
- Follows all internal processes and procedures and accurately enters information in an internal database, including (but not limited to): contact information, academic information, detailed notes from interactions with current and prospective students, and documentation received from current and prospective students.
- Develops and maintains positive customer service relations by conducting customer needs assessment, meeting quality standards for service, and evaluating customer satisfaction through a high volume of inbound and outbound calls, emails, and other communication methods.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education & Experience
- Bachelor’s degree required.
Equipment Used
- Office equipment including computers, telephones, printers, faxes, and copiers.
- Software used to include Microsoft Word, Excel, Outlook, Blackboard, and internal database software.
- Secure and reliable internet is required for this position.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The position is remote and should have an established office with secure and reliable internet. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Supervisory Responsibilities
There are no supervisory responsibilities for this position.
Please Note :
clarksqn.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, clarksqn.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.