GSM is looking to add a Residential HVAC/Home Performance Administrative Assistant to our team. If you have great work ethic and reliability, we would love to get to know you!

About GSM Services

GSM Services has been providing high-quality home and commercial improvement services to the Greater Charlotte area since 1927. We offer a wide variety of services for residential and commercial properties, including heating and cooling, insulation, and roof repair and replacement.

The great people we add to our team enjoy a fun, friendly workplace where we provide training and benefits to allow us to keep them for years. Our high standards and uncompromising commitment to customer satisfaction has made GSM Services a success and a great place to work. We are always looking for qualified individuals who are willing to provide the highest quality of work possible. GSM Services wants to be the best place to work in our region and it takes teamwork to come together, work together and succeed together.

Experience: 1 or more years in customer service and office administration

Hours 8:00 am - 5:00 pm Monday thru Friday

occasional Saturday 8:00 am - 12:00 pm

• Must be able to assist with on call (after hours, and holidays) appointment scheduling

Skill Level:

• This is a hands-on role for a dynamic individual who likes to wear many hats
• This is a key role in the success of our Residential HVAC/Home Performance Sales Team
• This position will also support leadership and coworkers while maintaining the mission, vision, and beliefs of GSM Services
• Assist with job set up process (Sales Support)
• Issue purchase orders for equipment and contractors
• Issue permits
• Maintain Production Calendar with Volume and Gross Margin Dollars
• Submit Duke Energy Rebates
• Assist with on call (after hours, and holiday) leads coordination
• Communication with entire sales and production teams
• Other general administrative duties as needed
• Work closely with Production Coordinator with scheduling
• Schedule Plan of Attack Meetings (POA's)
• Aid with putting job information together with Comfort Advisors, this could include material lists, securing materials and/or equipment, confirming all required paperwork is complete for jobs
• Order equipment; extended warranties
• Handle billing as required, and secure job permits
• Follow up on pending quotes as needed

Requirements:

• Excellent interpersonal verbal communications skills with internal teams and customers
• Must be able to assist with on call (after hours, and holidays) appointment scheduling
• Good computer skills
• Knowledge of common office applications such as Microsoft Word and Excel
• Experience with one or more dispatch systems
• Demonstrated ability to multi-task in an intense, dynamic environment
• Good interpersonal skills
• Possess the ability to read and write English to a High School level

GSM Services is ready to hear from you and help you get started with a great career. If you still need a little more information before applying just click on the link below to hear more about our company and also hear from our coworkers:

https://www.youtube.com/playlist?list=PLtb8tsnrZf3_GX2TUcGP10pqrI8qdh0mE