• Staff Legal Office reception desk and welcome clients
• Provide administrative support to the CWS Greensboro Immigration Legal Services team, including answering phone calls, scheduling appointments, maintaining electronic and paper-based client files, and processing mail.
• Accept and record client payments for legal services

• Communicate with current and potential clients regarding the types of legal services offered at CWS Greensboro and the current fee schedule
• Photocopy client documents, applications, and files
• Use web-based case management software to enter case notes about incoming legal mail and communication with clients
• Maintain accurate and up-to-date paper-based client files
• Assist in preparing USCIS application packets for submission by mail

• Communicate with other departments within CWS Greensboro and local partners such as the Guilford County Health Department, Department of Social Services, Guilford County Schools, and other legal service providers
• Collaborate with all members of the CWS Greensboro team
• Attend trainings and conferences as requested by supervisor
• Other administrative duties as assigned by supervisor

• Written and Verbal fluency in English & Spanish required. Fluency in another refugee language (Arabic, Dari, French, Kinyarwanda, Pashto, or Swahili) is a plus but not required.
• Computer literacy, with proficiency in MS Office Suite (Word, Excel and Outlook) and internet applications are required.
• Ability to work independently and take initiative
• Strong organizational and time management skills are required.
• Ability to give close attention to detail and accurately enter information into case management software.
• Excellent verbal and written communication skills are essential.
• Ability to work in a multi-cultural environment required. Commitment to diversity, equity, and inclusion and willingness to support CWS’ Platform on Racial Justice as a CWS employee required.

• Spanish fluency required

• COVID Vaccine required
• This position is in-person
• Must have a valid driver’s license and complete a motor vehicle record check
• Background check required
• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions.

CWS’ U.S. COVID-19 Vaccination Policy requires all new staff to provide proof of COVID-19 vaccination as soon as reasonable, no longer than 60 days of employment. Any employee who is pregnant, who is nursing, who has a disability, or who has a medical condition that prevents them from safe vaccination, or who rejects vaccination because of sincerely held religious beliefs, may contact the CWS Benefits Administrator to request reasonable accommodation as defined by the Equal Employment Opportunity Commission (EEOC).

CWS offers a competitive benefits package that includes:

• 403 (b) Retirement Plan
• Medical, Dental and Vision Insurance
• Generous Paid Time Off (27 Paid Days Off, 14 Holidays)
• Life Insurance and AD&D
• Long-Term and Short-Term Disability
• Employee Assistance Program (EAP)
• Health Savings Account
• Flexible Spending Accounts
• Commuter Benefits for hybrid and on-site positions