Account Manager Job at Filtration Group Corp
Overview:
POREX is part of Filtration Group, a global market-leading provider of filtration consumables that drives innovation and delivers solutions across a broad spectrum of applications and end-markets, with a focus on life sciences, indoor air quality and industrial technologies.
POREX is looking for an Account Manager based in Atlanta, GA area or Remote. Under the general supervision of the Manager of Account Management, this position will be responsible for managing a selective number of large complex global accounts with key customers. The position will be responsible for the strategy development to stabilize, grow and strengthen customer relationships and manage these assigned key accounts in their day-to-day business needs in close collaboration with internal stakeholders in Operation, Finance, Strategic Marketing, Business Development and R&D. The position will focus on maintaining existing business with some of our largest customers, develop strategies to defend our supply position, grow business share against competition and develop relationships with key customer stakeholders to ensure continued future business growth.Responsibilities:
POREX is part of Filtration Group. Filtration Group is a global market-leading provider of filtration consumables that are designed to drive innovation and deliver solutions across a broad spectrum of applications and end-markets, with a focus on life sciences, indoor air quality and industrial technologies. With a global workforce of nearly 10,000 dedicated team members and a footprint that spans 27 countries, we are committed to partnering closely with our customers to further our mission to make the world safer, healthier and more productive. Cultivating Talent and building strong Teams are critical to our success. We know that fulfilling our mission is only possible when we foster an entrepreneurial culture built on a foundation of trust, in which our leaders exhibit a strong bias for action. Join us as we build a truly remarkable company that will long outlast us!
This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory, or environmental demands may be referenced to communicate the way this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Filtration Group will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.
Filtration Group is committed to creating an inclusive work environment for all team members, regardless of race, gender, religion, sexual orientation, age, disability, genetics, veteran status, marital status, or any other characteristic protected by law. We believe the work we do and the mission we spread is at it’s best when everyone feels free to be their most authentic self.
Filtration Group is on a mission to make the world safer, healthier and more productive. With a passionate workforce, global footprint and world class engineering and manufacturing capabilities, we are driving innovation and developing solutions across a broad spectrum of applications in the fast-growing and rapidly evolving global filtration industry. We are committed to maintaining an entrepreneurial culture built on a foundation of trust and in which our leaders exhibit a strong bias for action.
POREX is part of Filtration Group, a global market-leading provider of filtration consumables that drives innovation and delivers solutions across a broad spectrum of applications and end-markets, with a focus on life sciences, indoor air quality and industrial technologies.
POREX is looking for an Account Manager based in Atlanta, GA area or Remote. Under the general supervision of the Manager of Account Management, this position will be responsible for managing a selective number of large complex global accounts with key customers. The position will be responsible for the strategy development to stabilize, grow and strengthen customer relationships and manage these assigned key accounts in their day-to-day business needs in close collaboration with internal stakeholders in Operation, Finance, Strategic Marketing, Business Development and R&D. The position will focus on maintaining existing business with some of our largest customers, develop strategies to defend our supply position, grow business share against competition and develop relationships with key customer stakeholders to ensure continued future business growth.
Job Functions (but not limited to):
- Main point of contact in all matters related to the customer. Coordinates support groups to ensure a high level of customer support.
- Maintain accurate records of customers documents (i.e. contracts, renewals, NDA compliance etc.)
- Work with internal sales, marketing, and operations team on plans to deliver to customers and define KPIs.
- Know product and services to be able to upsell and/or cross sell. Understand customer suppliers and market trends.
- Manage customers’ expectations, identify decision makers, build relationships, and be the primary advocate for customer business needs and requirements.
- Confirm customer orders and that the customer continues to purchase from us.
- Discover and report significant market and customer trends (including competitive activity) as a means toward supporting marketing efforts to leverage intelligence to achieve growth objectives.
Benefits
- Family leave
- Health and wellness benefits
- Health insurance
- 401K match
- Training and development opportunities
- Inclusive and engaged workplace culture
Education
- Bachelor's degree in Business Administration, Marketing or a related field.
Experience
- 5+ years of experience in manufacturing industry
- 5+ years of Account Management/Customer Service Experience
- Possess strong initiative, ability to prioritize, set personal goals and work autonomously.
- Possess excellent verbal (including presentation), analytical and written skills.
- Must be able to speak the technical language of our customers and have high attention to detail.
- Relationship Building – at all levels with high empathy to determine what the critical needs of each individual customer.
- Influence well at all levels of the organization and around key tasks and priorities.
- Be highly responsive to customer needs and perceptive to new business opportunities within existing accounts.
- Plan, prepare, anticipate needs before going into a meeting with a customer.
- Contract Negotiations experience preferred.
- Adept at using technology for effective management of responsibility: Internet, Microsoft Office Suite, ERP/CRM databases, etc.
More about Us
POREX is part of Filtration Group. Filtration Group is a global market-leading provider of filtration consumables that are designed to drive innovation and deliver solutions across a broad spectrum of applications and end-markets, with a focus on life sciences, indoor air quality and industrial technologies. With a global workforce of nearly 10,000 dedicated team members and a footprint that spans 27 countries, we are committed to partnering closely with our customers to further our mission to make the world safer, healthier and more productive. Cultivating Talent and building strong Teams are critical to our success. We know that fulfilling our mission is only possible when we foster an entrepreneurial culture built on a foundation of trust, in which our leaders exhibit a strong bias for action. Join us as we build a truly remarkable company that will long outlast us!
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This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory, or environmental demands may be referenced to communicate the way this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Filtration Group will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.
Filtration Group is committed to creating an inclusive work environment for all team members, regardless of race, gender, religion, sexual orientation, age, disability, genetics, veteran status, marital status, or any other characteristic protected by law. We believe the work we do and the mission we spread is at it’s best when everyone feels free to be their most authentic self.
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