Academic Advisor

School of Business and Leadership, University of Charleston

Position Summary:

The Academic Advisor works as part of a multi-functional team to support the success of students enrolled in distance learning (online or hybrid) courses or programs. The Academic Advisor reports to the Lead Academic Advisor.

Primary Duties:

• Monitors academic progress and other educational success issues, persistence, and retention of students learning in an online or hybrid environment.
• Provides a proactive advising culture sensitive to the needs of adult learners and other special populations.
• Connects students to the offices, resources, and services necessary for satisfactory academic progression.
• Assists distance learning students with educational planning and understanding of institutional and program academic requirements.
• Maintains online “office hours” to serve remote students, including scheduled evening and weekend hours.
• Attend meetings to provide updated information on enrollment and academic advising issues as required.
• Works with students and faculty to appropriately schedule and register students for each session.
• Contacts students who are not participating during the first week of class or as expected.
• Tracks and contacts students who fail to register for upcoming sessions or who “stop out” to determine whether their academic and support needs are being met.
• Serves as a single point of contact to problem solve student-related issues.
• Works effectively with UC’s Student Leadership & Engagement staff.
• Identify opportunities for improvements in student support services or programs and make recommendations to better support adult and military students’ needs.
• Engage and develop relationships through written and oral communication with adult and military learners, promoting and encouraging a positive and professional experience.
• Contacts faculty to resolve or understand student-related issues or problems, serving as a liaison between students and School Deans when necessary.
• Other duties as assigned

Desired Qualifications:

• Master’s degree required, preferably in student development, counseling, or related field.
• At least one year of experience in higher education working directly with students.
• Understanding of the unique needs of distance learners, active duty and veteran students.
• Excellent communication skills.
• Understanding of outcomes-based / competency-based learning.
• Ability to work collaboratively with faculty and other university departments.
• Knowledge of web-based communication tools and willingness to learn UC’s Moodle rooms LMS (eLearn) and necessary technology tools.
• Must be able to work independently while being held accountable for progress towards the grant project’s goals.

Electronic submissions are encouraged. Please send a letter addressing qualifications for the position, curriculum vitae/resume, unofficial college transcripts, statement of teaching philosophy, summary of teaching evaluations, and contact information for three professional references to:

University of Charleston
Dr. John Barnette
2300 MacCorkle Ave. SE
Charleston, WV 25304
School Email Address: johnbarnette@ucwv.edu

The University of Charleston is an Equal Opportunity Employer