POSITION Title: Family Youth Coach

Program Area: Family Works FLSA Code: Exempt

Division: Adult and Family Services Reports to: Site Manager

Position Overview
Founded in 1971, Centers for New Horizons, Inc. (Centers) is a nonprofit organization that assists children, youth, and families to become self-reliant. With 200+ full-time staff, most of whom live in or near its service communities, Centers provides programs in seven locations throughout the Bronzeville and Riverdale communities of Chicago's Southside that reach over 1,000 individuals daily.
Position Description
A Family Youth Coach will assist youth clients in exploring their interests and abilities through a wide range of youth development, awareness and assessment activities. The Family Youth Coach will work both one-on-one and in a large group settings with youth participants, to help achieve identified social, emotional and academic goals. This position is responsible for developing and implementing youth programs and projects in conjunction with the Family Coach in a collaborative effort to help the youth and the family overall achieve their goals. The Family Youth Coach has the responsibility of planning and coordinating the youth focused activities where they must be knowledgeable of the needs of the youth and the population that we serve.
Essential Functions

• Manage a caseload of CHA youth participants
• Performs intakes, assessments and self-sufficiency planning of families and individuals.
• Responsible for planning and coordinating youth focused events and activities
• Coordinates youth activities with CHA’s Resident Services Division
• Knowledgeable of the service needs of the youth population in order to coordinate youth services for the Contractor
• Attends monthly youth liaison meetings
• Compile reports, participates in data collection
• Monitor goals set within success plans
• Track client services and record via physical and electronic formats.
• Identify and establish appropriate linkages with educational, social, and sports and recreation providers as resource options for program population.

• Independently follows agency policy and procedures
• Complete any other related tasks and responsibilities as assigned and required
• Follows through with commitments including meeting established timelines
• Identifies and resolves difficult issues

Essential Responsibilities

• Attend regularly; dependable coming to work as scheduled

• Report absences within department procedures
• Attend and participate in required meetings (i.e., all-agency meetings, department/program meetings, supervisor meetings, etc.)
• Successfully complete all in-service training required for the position within timelines and participate in other training, as assigned
• Manage work time to meet needs of internal and external customers, stakeholders and individuals receiving services
• Expands knowledge of departmental/agency operations
• Participates in performance review and personal/professional growth

Qualifications

• Bachelor’s Degree in Education, Social Work or a closely related field from an accredited college

preferred or a combination of college course work and related previous work experience, preferably in a nonprofit agency.

Required Knowledge, Skills and Abilities

• Thorough knowledge of business English, spelling and punctuation.
• Thorough knowledge of customer service, office practices, procedures and equipment.
• Proficient in Microsoft word, Excel, Access, Power Point and other computer software packages. Type a minimum of 40 wpm

• Knowledge of various population contracts
• Ability to communicate effectively and project a professional image when giving and taking information in writing, in person, and over the phone.
• Must be able to work in and independent manner.
• Ability to take initiative and prioritize tasks; good time-management, problem-

prevention, and problem-solving skills.

• Ability to work accurately with close attention to detail.
• Ability to maintain confidentiality of sensitive information.
• Flexible and creative. Patience and compassion for consumers.
• Ability to work with co-workers, customers, and outside agencies professionally and tactfully while exhibiting a professional, businesslike appearance and demeanor.

Essential Functions: Continuous Quality Improvement

• Actively supporting continuous quality improvement initiatives
• Supports agency efforts in conducting program evaluations
• Supports accreditation and regulatory standards
• Is ethical in individual and business practices, following established agency code of ethics and confidentiality.

Work Environment
The typical work environment is in an office/recreation facility but may on occasion be outside the office. The work environment may have occasional exposure to disagreeable elements. The noise level will vary depending on the location. External vehicles, office equipment, machinery, telephone and conversations produce noise.


Physical Demands
The physical demands described here are representative of those that must be met by the employee to successfully perform the essential functions of this job. Reasonable accommodations will be provided to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk and hear. The employee is frequently required to sit, stand, stoop, and walk. The employee must occasionally lift and or move up to the 30 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception and the ability to adjust focus.

The employee may be required to work in or visit offices in the city of Chicago and suburbs and must be able to transport himself/herself to various locations. May require travel to areas that may be unfamiliar.

Equipment Used
Employee will generally use the telephone, computer, calculator, copier, overhead projector, paper shredder, paper cutter, and filing systems.

Supervision
Direction received from the Program Services Manager. Does not supervise any employees.
A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions. All requirements are subject to possible modifications to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other employees or individuals served.

This description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by the supervisor.

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently. This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.

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