PURPOSE

· Provides oversight to the BDI Workforce Development program. Ensures high quality and effective service outcomes to participants by providing training, supervision of field staff, monitoring of outcomes, development of standard operating procedures and implementation of quality improvement plans. Acts as a liaison to other departments and agencies.

· Ensure compliance with regulations and guidelines issued by CARF, DBHDD, GVRA, WIOA, DOL, and other applicable laws, regulations and professional standards.

· Support BDI’s mission and partners with others to accomplish the mission.

ESSENTIAL DUTIES/RESPONSIBILITIES

· Monitors and evaluates program work-flow, from referral throughout the program to ensure efficiency, effectiveness, quality and customer services.

· Maintain relationships and communication with internal/external stakeholders, partner agencies, and referral sources.

· Works with local vocational rehabilitation (VR) office to coordinate programs and services.

· Meets with VR supervisors at least annually to discuss shared outcomes.

· Leads the development of internal and external steering committees to help with program planning, evaluation and sustainability.

· Provides services , as needed, for a small caseload.

· Responsible for achieving and monitoring program performance goals and contractual requirements.

· Participates in strategic initiatives to drive performance outcomes, ensure the program meets programmatic goals, objectives, and milestones.

· Overseeing program budget and evaluating programmatic profit and loss statements.

· Monitors key data, metrics, programmatic reports, for programmatic efficiencies and errors.

· Establishes and monitors programmatic continuous improvement plan.

· Establish program procedures and systems and makes appropriate amendments to ensure compliance with all federal, state, and local regulations.

· Reviews documentation of services to ensure compliance with contract requirements and quality standards.

· Assist with preparing the team for accreditation, licensure, and certification audits.

· Hires, trains, supervises and evaluates case managers.

· Maintains the highest professional and ethical standards at all times.

REQUIRED EDUCATION AND EXPERIENCE

• Master’s degree in Social Work, Mental Health, Rehabilitation, or a closely related field.
• Certified Rehabilitation Counselor (CRC)
• Minimum of five years’ experience working with individuals with intellectual/developmental disabilities, mental health, and/or other disability populations.
• Minimum of five years’ experience managing teams or work groups.

SKILLS AND ABILITIES

• Good interpersonal skills and the ability to work well across departments.
• Knowledge of software applications including database software, Excel, and accounting software.
• Experience managing people.
• Excellent problem solving and analytical skills, as well as the ability to gather and evaluate information.
• Ability to calculate figures and amounts accurately.
• Excellent written and oral communications skills.
• Demonstrated ability in report writing.
• Knowledge of applicable state and federal laws and regulations.
• Knowledge of GVRA, DBHDD, CARF, and any other regulatory and licensure standards.

COMPETENCIES

• Data Management.
• Strong Attention to Detail.
• Customer/Client Focus.
• Results Driven.
• Flexibility.
• Communication Proficiency.
• Decision Making.
• Organizational Skills.
• Results Driven.
• Technical Capacity.
• Thoroughness.
• Time Management.

TOOLS AND EQUIPMENT USED

Personal computer, copy machine, facsimile machine, telephone/voicemail system, and other general office equipment.

PHYSICAL DEMANDS

Ability to lift a maximum of 25 pounds with occasional lifting and/or carrying of objects weighing up to 25 pounds. Must possess the physical capabilities to perform the following: standing, walking, bending and sitting for extended periods.

SUPERVISORY RESPONSIBILITY
This position manages all employees of the department and is responsible for the performance management and hiring of the employees within that department.

POSITION TYPE/EXPECTED HOURS OF WORK
This is a full-time position. Days and hours of work are generally Monday through Friday, 8:00 a.m. to 4:30 p.m., but may vary.

TRAVEL
Travel is primarily local during the business day, although some out-of-the-area and overnight travel may be expected.

OTHER DUTIES
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Job descriptions should not be construed as an employment contract or guarantee of employment.

Job Type: Full-time

Pay: $70,000.00 - $75,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Experience:

• Workforce development: 5 years (Preferred)
• working with individuals with disabilities: 5 years (Preferred)
• Management: 5 years (Preferred)
• Data analysis skills: 5 years (Preferred)
• Case management: 5 years (Preferred)
• Vocational Rehabilitation: 4 years (Preferred)

License/Certification:

• Certified Rehabilitation Counselor (Required)

Work Location: Hybrid remote in Atlanta, GA 30318

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