Workforce Development Assistant Job at Virginia Dept of Social Services - Local
Under general supervision, performs customer service, clerical, and administrative duties in support of the City’s Workforce Development Center.
Work involves screening client information, scheduling appointments, responding to inquiries, and preparing documents and forms.
Employee is responsible for handling a variety of routine inquiries by telephone and in person; maintaining a variety of records and files and generating and distributing various statistical data reports.
This non-supervisory position reports to the Coordinator / Supervisor of the SWDC.
Work involves screening client information, scheduling appointments, responding to inquiries, and preparing documents and forms.
Employee is responsible for handling a variety of routine inquiries by telephone and in person; maintaining a variety of records and files and generating and distributing various statistical data reports.
This non-supervisory position reports to the Coordinator / Supervisor of the SWDC.
Minimum Qualifications
Graduation from high school including or supplemented by course work in secretarial sciences or business practices, and at least minimal direct customer contact experience, related inquiry systems or any equivalent combination of training and experience which provides the required knowledge, skills and abilities.
Experience in operational and administrative tasks associated with program management, including but not limited to, participant recruitment and registration, training delivery coordination, data entry and information and file management, and supplies ordering and inventory control.
Self-motivated, highly-organized, and detail-oriented professional.
Possesses strong technology and computer skills.
Requires a valid driver’s license
Experience in operational and administrative tasks associated with program management, including but not limited to, participant recruitment and registration, training delivery coordination, data entry and information and file management, and supplies ordering and inventory control.
Self-motivated, highly-organized, and detail-oriented professional.
Possesses strong technology and computer skills.
Requires a valid driver’s license
Preferred Qualifications
- Prefer degree in Business Administration, Public Administration, Human Resources or closely related field.
- Prefer experience assisting customers with employment and training activities inclusive of job search, resume writing, soft skills, job readiness skills, Virginia Workforce Connection registration, etc.
- Prefer working knowledge of workforce development and workforce training programs regarding special populations such as members of minority groups, veterans, the elderly, ex-offenders, and those individuals with disabilities
- Prefer demonstrated ability to communicate inter-personally orally and in writing and to maintain strong working relationships with community partners and program participants
- Prefer experience using various systems to create reports, business correspondence, and presentations
Special Requirements
Applicants may be subject to a Criminal History Background search, Central Registry search, DMV/driving record check, and/or pre-employment drug screen. The investigation may include: fingerprint checks (State Police, FBI), local agency checks, employment verification and references, verification of education (relevant to employment), credit checks (relevant to employment) and other checks requested by the hiring authority. All offers of employment are contingent upon satisfactory results of the required checks and screenings.
- Employee must be willing to work disaster related assignments, including emergency shelter duty, in the event of a natural disaster or emergency.
Special Instructions to Applicants
Applications are accepted online only through this posting. Only completed employment applications (complete with all periods of employment and unemployment, job duties, dates of employment, and job contact information) will be considered. This website will provide a confirmation receipt when the application is submitted for consideration. Consideration for an interview is based solely on the information within the application. Please refer to your RMS account for the status of your application and this position.
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