This position is for an IT Help Desk team member of a restaurant franchise that assists in installing and supporting networks in 182+ locations in nine states and reports to the Director of IT.

Roles and Responsibilities:

Ø Support users and restaurant locations (our customers) via the phone, remotely accessing user/restaurant workstations with LogMeIn, and onsite visits

Ø Repair and upgrade computers and laptops as needed. Build and deploy new systems when required

Ø Install software applications to specifications

Ø On-call rotation: providing remote and onsite support after normal business hours as needed

Ø Run and terminate network runs as needed

Ø Support our digital surveillance environment (cameras, DVRs, etc.)

Ø Assist the Director of IT with various projects

Core Experience:

Ø Windows 10, 7, Chrome OS support experience, reinstall OS on laptops/desktops

Ø PC hardware repair experience

Ø MS Office Suite Products

Ø Basic network, TCP IP V4, POE Ethernet switch, Wi-Fi, router experience. Demonstrate (explain) IPV4 networks and what the different configuration components mean.

Ø Desktop/server remote control software experience

Ø CAT 5e/6 network and camera cabling, terminating ends, testing, and troubleshooting

Ø Knowledge of broadband circuits, analog telephone lines and troubleshooting telecom outages

Ø General knowledge of Battery Backups (UPS), KVM devices, USB switching devices, and Multi-Function printers (scanning/printing)

Ø Help Desk Ticketing System

Preferred Experience:

Ø A+ certification

Ø Point of Sale device/system experience

Ø Headset/Speed of Service equipment

Non-Technical Skills:

Ø Team player

Ø Ongoing willingness to learn and assist with documentation

Ø Self-motivated

Ø Comfortable with air travel

Ø Ability to drive a car, their own car, and has a good driving record

Ø Outstanding customer service skills

Ø General knowledge of tools/power tools, ladders

Ø Ability to lift 50 lbs

Ø Comfortable accessing building roofs

Job Type: Full-time

Pay: $17.00 - $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday
• Night shift
• On call
• Weekend availability

Ability to commute/relocate:

• Colorado Springs, CO: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Help desk: 1 year (Preferred)
• Windows: 1 year (Preferred)
• POS: 2 years (Preferred)

Work Location: One location

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