POSITION SUMMARY:

Welcome Center Associates will be responsible for creating a FUN and welcoming environment, where members and guests feel connected, informed, and supported. Associates are responsible for all member service functions, including communications, recruitment, enrollment and retention, processing of transactions in a membership software program, and general office procedures.

Welcome Center Associates will be positive and friendly, have good communication skills and enjoy working with members of all ages.

ESSENTIAL FUNCTIONS:

1. Provide excellent customer service to all members and guests in the Y and on the phone, contributing to member retention. Dispense timely and accurate information regarding membership and program offerings to potential members and existing members and guests.

2. Thoroughly understand all membership categories, be a positive sales person for the YMCA; explain all membership options to prospective members and accurately and timely set up memberships.

3. Be aware of and implement all safety precautions, including emergency procedures when necessary, as outlined in the YMCA Risk Management Plan.

4. Arrive 5 minutes prior to schedule time or 15 minutes early when scheduled to open the facility.

5. Read Daybook and mail upon start of shift. Be familiar with and apply all YMCA policies dealing with members services.

6. Be familiar with YMCA staff and their responsibilities and departments.

7. Know, understand, and implement all Daxko procedures including registration for programs and memberships.

8. Balance the till when scheduled for a closing shift.

9. Conduct interviews and/or cause-driven tours responsive to the needs of prospective members.

10. Communicate all concerns, questions, or suggestions you have or may have heard from members with your direct supervisor. Refer questions to Membership Specialist as needed.

11. Assist in supervision of facility and participants and assist management staff in providing care to members as needed.

12. Intentionally welcome, connect and support members, inviting them to get involved and communicate with each other.

13. Hand out locker keys and towels.

14. Attend all scheduled work times and meetings. Arrange for substitutions when unable to fulfill a shift and notify Supervisor of absences.

15. Complete all secretarial duties as needed for YMCA staff. Check the “to-do” box daily and complete the list if at the Sturgeon Bay Program Center. Be visible, friendly, and ready to deal directly with any issues that may arise. Maintain cleanliness and organization of the lobby area.

16. Wear YMCA staff shirt (or other appropriate clothing) and nametag at all times when on duty.

17. Maintain CPR certification and CAP training.

LEADERSHIP COMPETENCIES:

1. Engaging Community

2. Communication and Influence

3. Emotional Maturity

QUALIFICATIONS:

1. At least 18 years of age.

2. Previous customer service or office experience preferred.

3. Exhibit motivation, excellent work ethic, and attention to detail, proficient computer skills, accuracy and problem solving abilities. This position requires initiative, drive and patience, as well as the ability to maintain a flexible schedule, including nights and weekends.

4. Must be capable of working well with YMCA members, participants, and staff to promote and achieve the mission and goals.

5. Excellent communication skills are required to carry out the daily responsibilities and to greet 100% of our customers.

6. Essential training/certifications must occur within the first two months of employment: First Aid, AED and CPR Certifications, and Child Abuse Prevention Training.

WORK ENVIRONMENT AND PHYSICAL DEMANDS:

1. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

2. While performing the duties of this job, the employee is regularly required to use a computer for extended periods of time and be able to communicate using a computer and phone/smart device.

3. The employee frequently is required to sit and reach, and must be able to move around the work environment.

Job Type: Part-time

Pay: $11.00 - $13.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Retirement plan

Schedule:

• Day shift
• Holidays
• Weekend availability

Experience:

• member service: 1 year (Preferred)

Work Location: In person

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