RECEPTIONIST OVERVIEW:

The primary purpose of your job position is to perform clerical support in an efficient manner in accordance with established procedures, and as directed by your supervisor.

SPECIFIC REQUIREMENTS:

• Must be able to read, write, speak, and understand the English language.
• Must possess the ability to make independent decisions when circumstances warrant such action and to remain calm during emergency situations.
• Must possess the ability to deal tactfully with personnel, residents, family members, visitors, and the general public.
• Must be knowledgeable of administrative practices, procedures, and guidelines.
• Must possess a cheerful personality and be able to work harmoniously with other personnel.
• Must possess the ability to minimize waster of supplies, misuse of equipment, etc.
• Must possess the ability to seek out new methods and principles and be willing to incorporate them into existing practices.
• Must be able to follow written and oral instructions.
• Must be able to type a minimum of 35 words per minute and operate a word processor.
• Must be able to effectively use a 10-key calculator.
• Must have a working knowledge of computers, input/output/retrieval data, etc.
• Must not pose a direct threat to the health or safety of other individuals in the workplace.

WORKING CONDITIONS:

• Works in office areas as well as throughout the facility and its premises.
• Moves intermittently during working hours.
• Is subject to frequent interruptions.
• Works beyond normal working hours, weekends and holidays, and on other shifts as necessary.
• Is subject to callback during emergency conditions (e.g., severe weather, evacuation, post-disaster, etc.).
• Attend and participate in continuing educational programs.
• Communicates with nursing, and other department personnel.
• Is subject to pressure from multiple/emergency calls.

PERFORMANCE EVALUATION CRITERIA:

• Answers telephones; determines nature of call and directs caller to appropriate individual or department. Makes appointments, run errands, take and deliver messages, etc., as directed.
• Sorts, distributes, and routes incoming mail to appropriate residents, departments, and/or personnel after Administrator reviews.
• Maintains a current file/listing of residents by name and room number, emergency phone members of on-call personnel, department extensions, key personnel, etc.
• Greets visitors. Directs to appropriate office and/or resident room.
• Issues and collects identification badges as representatives sign in/out if required.
• Ensures guests/visitors abide by existing rules and refuse admission to persons as directed.
• Reports suspicious persons/information to supervisor immediately.
• Receives payments on accounts and issue/mail receipts as necessary.
• Completes daily census as required.
• Assists in preparing and mailing private statements, letters, and/or correspondence to residents, guardians, etc., as required.

EDUCATION & EXPERIENCE:

• Must possess, as a minimum, a high school diploma or its equivalent.
• Must have at least one (1) year’s experience in a clerical position, or successfully completed a secretarial science program from an accredited school/college.

PHYSICAL AND SENSORY REQUIREMENTS (WITH OR WITHOUT THE AID OF MECHANICAL DEVICES):

• Must be able to move intermittently throughout the workday.
• Must be able to speak and write English language in an understandable manner.
• Must be able to cope with the mental and emotional stress of the position.
• Must possess sight/hearing senses or use prosthetics that will enable these senses to function adequately so that the requirements of this position can be fully met.
• Must meet the general health requirements set forth by the policies of this facility, which include a medical and physical examination.
• Must function independently, have flexibility, personal integrity, and the ability to work effectively with other personnel.
• Must have a pleasant speaking voice.
• Must be able to push, pull, move, and/or lift a minimum of 25 pounds to a minimum height of 5 feet and be able to push, pull, move, and/or carry such weight a minimum distance of 50 feet.
• May be necessary to assist in the evacuation of residents during emergency situations.