Job description

WHO WE ARE:

We are one company with two names!

The Local Flea is a consignment store that specializes in furniture and décor. We love finding new homes for unwanted items, reducing waste and landfill in the world. We constantly delight our customers with new items that arrive daily from our parent company, Remoov.

Remoov is an all-in-one decluttering service that helps customers unlock the value of their items, freeing up space and taking away the hassle of selling second hand stuff. We will sell, donate and responsible recycle any items that someone want removed from their home. Reduce, Refurbish, and Reuse is our model!

We are a San Francisco based startup that just recently launched operations in Phoenix. Our team is rapidly expanding and we are hiring our first Customer Service Manager. This is an opportunity to join a fast-growing, operationally focused startup that is changing the multi-billion-dollar resale goods category with much opportunity for growth.

WHO YOU ARE:

You’re an someone passionate with customer service and sales who enjoys the ambiguity of working for a new start up. You care deeply, genuinely and passionately about making sure customers have an amazing experience under your guidance. You solve problems for customers and enjoy the role of making a customer-centric team successful.

You enjoy the sales arm of customer service, locking in big jobs while keeping customer delight at the forefront of your decisions. You can think outside-the-box on how to help the business grow. You look forward to working on a team of local and remote Customer Service Associates, participating in daily check-ins and weekly meetings.

WHAT WE NEED:

We are looking for someone that can come on site and work 8 hours per day, Monday-Friday.

WHAT YOU’LL DO:

• Answer calls throughout the day, explaining and selling our business to potential customers
• Reply to customer inquiries through our support ticketing system.
• Interact with walk-in customers, helping them find the items that they are looking for in our showroom
• Respond to social media inquiries in short time, showcasing your talents as a superlative ambassador of our business
• Be the point of contact for escalated customers, turning uncomfortable situations into positive outcomes

MINIMUM REQUIREMENTS:

• 2 years total experience, preferably with a brand that optimizes for customer experience and sales
• Able to work Saturday & Sundays (Ability to fill in for weekday staff is also a plus)
• Experience with a customer communication tool (ie. ZenDesk) preferred

Job Type: Full-time

Pay: $20.00 per hour

Job Type: Part-time

Schedule:

• Saturday and Sunday

Education:

• Associate (Preferred)

Experience:

• Customer Service: 1 year (Required)

Work Location:

• One location

Hours per week:

• 15-16 hours
• Typical start time: 9am

Typical end time:

• 5pm on Saturdays
• 4pm on Sundays

This Job Is:

• A job for which military experienced candidates are encouraged to apply
• A good fit for applicants with gaps in their resume, or who have been out of the workforce for the past 6 months or more
• A job for which all ages, including older job seekers, are encouraged to apply
• Open to applicants who do not have a college diploma
• A job for which people with disabilities are encouraged to apply

Company's website:

• www.thelocalflea.com

Company's Facebook page:

• https://www.facebook.com/localfleasf/

Work Remotely:

• No

Job Type: part-time

Pay: $20.00 per hour

Job Types: Part-time, Contract

Pay: $20.00 per hour

Shift:

• Day shift

Weekly day range:

• Every weekend
• Weekend availability

Ability to commute/relocate:

• San Francisco, CA 94110: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• High school or equivalent (Preferred)

Work Location: In person

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