Key Objectives:

· Ensure that all work completed is done to Richfields standards

· Resolve qualifying homeowner warranty requests within 10 business days.

· Deliver customer satisfaction that leads to customer referrals.

Education / Experience / Skills:

· Excellent planning and organizational skills including the ability to keep detailed documentation.

· Cordial and approachable personality and ability to remain professional in stressful situations.

· Strong time management skills, with an ability to multi-task and prioritize/re-prioritize tasks as needed.

· Knowledge of residential construction as hands-on ability to complete light drywall, paint, and light finish carpentry punchwork.

Personal Attributes:

The Warranty Manager will interact with customers, our employees, and the public. Therefore, the candidate for this position must possess and display the following traits:

· Outgoing, friendly, and courteous.

· Honest, loyal, and discreet.

· Persistent, thorough, and precise.

· Flexible, tactful and optimistic disposition.

· Must be customer service and teamwork oriented.

· Must have excellent communication skills – both written and verbal.

· Must be organized and able to keep track of tasks and deadlines.

· Attention to detail and accuracy.

· Must have good sense of humor and get along well with others.

· Businesslike and well-groomed appearance required.

· Ability to lift, carry and move objects weighing up to 50 pounds

· Must have valid driver’s license and with a clean driving record for the last three years

Responsibilities / Tasks:

· Conduct homeowner orientations (walk-throughs) jointly with Construction Managers prior to closing

· Evaluate homeowner requests for service to determine if they are warrantable items. Communicate effectively all items that will be corrected and which items will not.

· Communicate with Head of Warranty to ensure work orders get sent to the appropriate trades to ensure requests are getting done in a timely manner

· Complete light repairs yourself at times to maintain goodwill to customers and a high level of customer satisfaction.

· Display a willingness to help homeowners while maintaining a professional demeanor when presented with escalated situations.

· Other duties as assigned.

Job Type: Full-time

Pay: $55,000.00 - $75,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Overtime

Ability to commute/relocate:

• Longmont, CO 80501: Reliably commute or planning to relocate before starting work (Preferred)

Work Location: One location

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