True Homes is one of the largest homebuilders in the Carolinas and we're growing! Because of this tremendous growth, we are searching for a Warranty Coordinator or as we call it, a Client Services Coordinator, to join our team in Monroe, NC If you are looking to join a team that values you and want to be part of a company that takes a new approach to home building and workplace culture, please apply now!

The Client Services Coordinator is responsible for providing each client with a uniquely exceptional experience and ensures that each client’s experience, during their warranty period and courtesy services on their home, meets or exceeds a uniquely exceptional experience. The Client Services Coordinator efficiently and effectively processes and distributes approved warranty and courtesy services. The Client Services Coordinator acts as an advocate for our clients and represents True Homes with the highest level of integrity, character, professionalism, and ethics.

Responsibilities:

• Serves our markets where homes under warranty do not exceed 350 closings
• Owns the client experience, communications, and expectations from closing through warranty period
• Responds to clients, trade partners, and internal team members in a timely manner
• Takes part in ongoing training and knowledge-based tasks to ensure that they are providing accurate information to clients as well as trade partners
• Triages simple client concerns and directs to appropriate trade partner for repair
• Follows up with clients and trades to ensure completion of services is timely, correct, and permanent
• Follows all processes and administrative procedures consistently, completely, and accurately
• Practices True Lean culture to eliminate waste
• Maintains multiple calendars and assists with scheduling
• Documents all client requests and concerns
• Performs other duties as needed or required

Results/Accountability:

• Completes required training and assessments by required deadline
• Documents and distributes all service requests immediately and consistently
• Receives Client Satisfaction ratings that meets or exceed company standards

Qualifications:

• High school diploma or GED required
• One to three years of call center, customer service, and administrative background required
• Professional phone etiquette required
• Residential construction background preferred

General Requirements:

• Excellent attention to detail
• Strong communication skills, written, and verbal skills
• Strong organizational skills
• Ability to work in a fast-paced environment
• Comply with all company policies and procedures
• Demonstrate the qualities and character traits as defined in the Sustainable Competitive Advantage

Physical Requirements:

• Must be able to remain in a stationary position 75% of the time
• Associate needs to occasionally move about the office to access file cabinets, office equipment, etc.
• Constantly operates a computer and other office equipment

True Homes offers a highly competitive salary in addition to benefits including health and vision program and company paid dental, Life & AD&D, short-term and long term disability and 18 days of paid time off in your first year.

Employment with True Homes is contingent on the ability to successfully pass a drug screen and background check.

True Homes is an equal opportunity employer.

To learn more about True Homes, visit www.truehomesusa.com