Warranty Administrator

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The Warranty Administrator, will deploy and facilitate the quality culture in NEMA Motors within Motion Business in Flowery Branch, Georgia. Ensuring and controlling quality to exceed customer expectations while ensuring sustainable operations and representing the customer’s voice within local teams, providing customer experience feedback and input. Handles all after shipment customer service claims to completion. Interfaces with plant engineering, quality, warranty personnel and customer service to resolve complex customer issues.

This position reports to

Manager Quality Control

Your responsibilities

• Investigate, analyze disposition and expediently remedies request for customer corrective actions, return for analysis or warranty claims entered into the BUS (Baldor Unified System) Return / Authorization system. Assist Baldor sales group in finding qualified world wide service facilities.
• Provide support in supplying of parts and technical resources when required to serve our customers. Quality System collection of data, reporting, data analysis and improvement initiatives will be required on a monthly basis for warranty, customer complaints and other quality system measurements.
• Order repair parts through the renewal parts organization and be capable of ordering replacement orders into the manufacturing plant
• Administer Baldor Warranty Policies in a fair and impartial manner on behalf of the Plant. Process returns and warranty in the BUS (Baldor Unified System) and WRAP systems.
• Place warranty orders in the BUS (Baldor Unified System) system. Evaluate and target warranty improvement initiatives from warranty data and report monthly on progress against the warranty metrics for the plant.
• Remedy customer issues, document and communicate warranty reports and procedures to sales and the customer

Your background

• Bachelor's Degree with minimum 0-2 years experience OR Associate's Degree with minimum 2 years experience OR High School Diploma / GED with minimum 4 years experience.
• Preferred Experience Includes:
• Proficient in use of computer office software, BUS (Baldor Unified System) and WRAP. Knowledge of the fundamentals of production, inventory control, planning system, parts master/product structures, shop floor control system, stock location system, sales order processing system, shipping system, as evidenced by the ability to utilize the WRAP and BUS (Baldor Unified System) systems to accomplish expected results
• Experience with motor repair, motor service shop business mechanics, blueprint reading, engineering BOM’s (Bill of material).
• Knowledgeable with RGG product lines which include stock and custom designs, including but not limited to: RPM DC, RPM AC, Reliance Standard Medium and Small AC, Navy & Nuclear, Specialty Mining and Submersibles. (frame sizes 48-5000).
• Knowledgeable of Agency requirements including but not limited to: UL component listings, CSA, MSHA, UL explosion proof, ATEX, ISO9001, 10CFR50 Appendix B. (frame sizes 48-5000)
• Knowledgeable of RGG customer specific features and designs, including but not limited to: drill rig duty, crane & hoist duty, shaker duty, inverter duty, easy clean, wash-down duty and mill duty. Knowledge of motor accessories, including but not limited to: brakes, tachometers, encoders, blower motors and blower wheels
• Candidates must already have a work authorization that would permit them to work for ABB in the US

Benefits

• Retirement plan
• Life insurance
• Disability insurance
• Healthcare plan
• Wellbeing program

More about us

ABB’s NEMA Motors Division markets, designs and manufactures the market-leading Baldor-Reliance® brand of industrial motors. As the #1 global manufacturer of NEMA motors, our quality products are designed to reliably and efficiently meet the challenges our customers face. Our business is investing in technology, tools, people and processes to ensure our general purpose and application-specific solutions perform as expected, every time. We look forward to receiving your application. If you want to discover more about ABB, take another look at our website www.abb.com. Equal Employment Opportunity and Affirmative Action at ABB ABB is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veterans status. For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_%20English_formattedESQA508c.pdf As an Equal Employment Opportunity and Affirmative Action Employer, applicants may request to review the Affirmative Action Plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762. Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to US-AskHR@abb.com. Resumes and applications will not be accepted in this manner.#LI-Onsite