Waranty Manager

About the position

Main Objectives

• Coordinate all North American ONH warranty activities

• Make sure field parts are returned in due time, and tested in relevant test equipment to review and approve/deny the claims within time limits given by customer

• Make financial warranty settlements according to contractual framework between KA and its customers

• Bring field learnings into KA’s PIP process to improve KA’s overall quality performance

Requirements

Education

Bachelor’s Degree

Combination of business and technology

Experience and skills

• Commercial and technical experience from automotive industry (preferable within warranty/reliability)

• Ability to get on with all kind of people in all kind of situations

• Interest and ability in commercial matters and negotiations

-Good business judgement- helicopter view

Responsibilities

Area of Responsibility

• Make sure field parts are tested, and answers/reports provided within time limits given in the customers’ warranty charters

• Review claims in portal, and provide answers in due time

• Perform statistical/trend analysis as an early warning system based on inputs from field data and our customers’ warranty supplier portals

• Settle claims financially, and avoid backlog

• Make sure adequate warranty provisions are made according to estimated field failure rate and budget limits

• Negotiate warranty contracts with the customers in accordance with P&C strategy

• Negotiate warranty settlements with the customers according to P&C strategy

• Map all decision makers and their decision criteria

Main Challenges

• Settle warranty claims within acceptable limits (provisions/budget) for P&C while maintaining the customer relationship

• Withstanding tough pressure from our customers

• Make sure learnings from the field are fed through our PIP process, so that KA’s quality performance is improved

What we offer

Please click here to enter the offer of the job.

Application / Contact

If this sounds interesting and likely the right challenge for you, we look forward to receiving your application!

Please register your CV/resume and cover letter.

Within your application, please inform us regarding your notice period and salary expectations.

The applications will be handled on an ongoing basis and the position may be filled before the application deadline date.