JOB SUMMARY

The Visit Coordinator is responsible for serving patients by greeting and helping them. Performs routine clerical duties such as ensuring efficient financial determination, managing insurance and billing, scheduling appointments, maintaining records, and data processing. As well as providing excellent customer assistance. Serve as liaison between clinical teams and other staff, outside agencies, and patients.

JOB DUTIES AND RESPONSIBILITIES

• Accurately schedules patients ensuring that schedule reflects appropriate clinician and effective use of clinical hours.
• Monitors no-shows/cancellations for available slots where walk-ins or add-ons can be placed.
• Pre-registers all patients asking and recording answers to all pre-registration questions.
• Removes the day’s cancellations from the computer.
• Works cooperatively with any triage nurse to assure that the clinician sees patients as quickly as possible.
• Greets patients and visitors in a prompt, courteous, and helpful manner.
• Enters all demographic and financial information into the system accurately.
• Performs financial transactions at the time of the visit including collecting all co-payments.
• Assists patients in obtaining records from other facilities, including getting appropriate signatures on medical records release forms.
• Evaluate financial status of all patients.
• Determine patient eligibility for appropriate programs.
• Assist patients with enrollment applications.
• Follow up on all pending applications to ensure enrollment process is completed.
• Educate the patient regarding financial responsibility and SCHC policies regarding payment.
• Communicates frequently with the clinical team regarding patient requests, scheduling issues or other aspects of duties.
• Effectively maintains and protects the confidentiality of all medical records and patient information.
• Attend seminars and trainings to maintain current knowledge or financial programs.
• Maintain accuracy of patient demographics and financial information in current system.
• Reports any safety hazards.
• Keep work and lobby areas tidy.
• Perform other duties as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES

• Average proficiency using a computer to accomplish work.
• High level of skill in maintaining calm, professional, courteous and helpful demeanor in times of stress.
• Skill in making appropriate decisions to benefit patients and meet SCHC objectives.
• Ability to prioritize work and complete it on a timely basis with minimal supervision.
• Strong customer service approach to problem solving situations.
• Ability to read, write, understand and spell English and medical terminology correctly.
• Strong math skills.

EDUCATION & EXPERIENCE

• High school diploma required or equivalent.
• Ability to read, write, understand and spell English and medical terminology correctly.
• Excellent people skills and customer service orientation.
• Basic Computer or keyboarding skills.
• Typing 35 WPM or above.

PREFERRED

• Experience working with common health care programs.
• Experience working with patient registration procedures.
• Basic knowledge of medical or dental terminology.

COVID-19 VACCINATION REQUIREMENT