Vice President of Operations Job at TaskUS

TaskUS Austin, TX 73301

It started with one ridiculously good idea - Create a different breed of BPO! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion; exploring new technologies, being ready to handle any challenge in a moment's notice, mastering consistency in an ever-changing world - that's what it takes to get there. If that's something you want to be apart of, apply today!

TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. As of March 31, 2022, TaskUs had approximately 45,800 employees across twenty-three locations in 12 countries, including the United States, the Philippines, and India.

What TaskUs can offer:

TaskUs provides world-class benefit packages for all employees and competitive industry salaries. TaskUs further has renowned support departments in Total Rewards, Wellness, and Diversity that always support a People First Culture. We support professional development at every step of an employee's career within TaskUs. Come be a part of a People First company!

What can you expect in a VP, Operations - Fleet Management role with TaskUs:

As an VP, Operations - Fleet Management, reporting to the COO, you will provide strategic leadership and tactical oversight of all matters related to client's fleet operations including management, dispatching and maintenance for all vehicles. The Vice President also plays a key role in ensuring effective asset inventory management, compliance to DOT regulatory requirements, and people management.

Responsibilities:
  • Take complete ownership of the business unit's success
  • Develop and execute strategy and tactics for all aspects of the client's fleet program
  • Leadership requirement to lead the team of supervisors and drivers in the field including scheduling, dispatching, and delivering on specific client response service levels
  • Be responsible for the fleet but also car leases as well as managing all aspects of the vehicles including leases, gasoline, service, and insurance requirements
  • Define standard operating procedures to effectively manage repairs and maintenance
  • Track and report operational performance, strategic capital, and operating expense
  • Creation and implementation of management plan to track and manage operating expense, asset purchases, fuel cost and ongoing maintenance
  • Serve as primary liaison for compliance reviews and audits and primary contact for federal and state regulatory agencies including DOT, OSHA, and FCMSA
  • Regular reporting to leadership to communicate and mitigate any enterprise level risks
  • Implement safety management controls
  • Ensure DOT regulatory compliance that adheres to local, state, and federal regulatory requirements
  • Foster a People First culture centered around wellbeing and safety

Requirements:
  • Based in Austin, with the ability to be in the field a significant portion of the time
  • Bachelor's degree or equivalent combination of education, training, and experience is required
  • Minimum 10 years of industry experience including responsibility for end-to-end fleet operations and DOT regulatory compliance programs
  • 5 years of experience in extensive leadership and coaching
  • Self starter, independent leader empowered to run business unit as a start up
  • Demonstrated history of launching successful new products or business units
  • Ability to prepare ROI on business and report to executive leadership about progress, next steps and growth opportunities
  • Operational and technical expertise in aspects of fleet and asset management
  • Capable of leading a team and building strong cross-functional relationships
  • Excellent interpersonal, communication, and management skills
  • Ability to effectively manage third-party vendor relationships
  • Attention to detail with exceptional organizational skills
  • Strong professionalism with foundational skills such as presentation, reliability, and discipline

EEO: TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees, our clients, our services, and our community.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/.



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