Twin Cities Veterinary Clinic, one of the largest and busiest veterinary clinics on the Kenai Peninsula, is looking to add a positive, upbeat, and friendly front desk receptionist to our wonderful team! If you love pets, people, and making a positive difference in your community, this job is for you. The Veterinary Receptionist primary duty is interacting with clients and coordinating communication between doctors, technicians, and the clients.

Essential Duties and Responsibilities:

• Provide top-notch customer service.
• Being attentive to client and pet needs.
• Identify and work compassionately with clients in various emotional states.
• Work patiently with distressed, frustrated, or disgruntled clients.
• Answer and triage phone calls.
• Handle workplace stress in a fast-paced hospital setting.
• Schedule appointments and procedures.
• Check in clients and obtain accurate patient weight.
• Monitor schedule and client flow from check-in to discharge.
• Manage record requests between other hospitals and specialty practices.
• Educate clients by providing basic pet care information.
• Assist in cleaning the hospital when necessary; including but not limited to keeping reception desk area and lobby clean and sanitary, taking out the trash and recycling, cleaning floors and pet accidents, bathrooms, exam rooms, kitchen, and kennels.
• Process payment transactions both online and in person through several different portals.
• Maintain proper documentation in the electronic medical record.
• Relay appropriate information to/from clients to doctors and/or management.

Technological Skills

• Windows based computer systems (Word, Excel), email, web search, and other skills needed to effectively use the practice management software program.
• Multi-line phone system and optional headset.
• Dell desktop computer, mouse, and keyboard with a minimum typing speed of 40 words per minute. Take a free WPM typing test here: https://www.typing.com/student/tests
• Printer, scanner, and fax machine.

Qualifications

• High School Diploma or G.E.D.
• At least 1 year of customer service job-related experience.
• Must be able to safely lift 30 pounds unassisted.
• Basic math, writing, spelling, and grammar skills.
• Veterinary clinic and/or receptionist experience highly preferred!

Other

Receptionists must have good critical thinking and problem-solving skills, compassion, a positive attitude, and excellent communication/teamwork skills. Multitasking and accepting constructive criticism are essential to this position. You will be active and on your feet often throughout the day. Punctuality and reliable transportation are expected. This job description does not necessarily cover every task or duty that might be assigned. There may be additional responsibilities assigned as necessary. If you have questions about this job description, contact the Office Manager at Twin Cities Veterinary Clinic. Feel free to visit our Facebook page to see what we’ve been up to!

Job Types: Full-time, Part-time

Pay: $15.00 - $17.00 per hour

Benefits:

• 401(k) matching
• Employee discount
• Flexible schedule
• Paid time off
• Professional development assistance
• Relocation assistance
• Retirement plan

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to commute/relocate:

• Soldotna, AK 99669: Reliably commute or willing to relocate with an employer-provided relocation package (Required)

Experience:

• Veterinary experience: 1 year (Preferred)
• Receptionist/Front Desk: 1 year (Required)
• Customer service: 2 years (Required)

Shift availability:

• Day Shift (Required)

Work Location: One location

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