Job Duties:

Serves as a veterinary Technical resource for product support, compassionate customer service, and veterinary guidance in disease management and control by providing communication (telephone, email etc...)to veterinarians,veterinary support staff, Client employees, or animal owners about product inquiries, quality complaints, and suspected adverse events that may arise by usage of or experience with Client's products.

Responsible for determination of appropriate product and customer support in accordance with Client's SOPs and Guidelines.

Must maintain a working knowledge of regulations, policies and procedures to assure compliance with US regulations(FDA, USDA and EPA)for the capture,maintenance and reporting of adverse events and product quality complaints.

Provides communication(telephone,email etc...)to veterinarians, veterinary support staff, client employees, animal owners and producers about product inquiries, quality complaints, and suspected adverse events that may arise by usage of or experience with client products.

Supports complaint investigations by asking appropriate questions. All communications will be recorded in the Pharmacovigilance(PV)Database in compliance with corporate, Veterinary Technical Solutions VeTS), and PV SOPs and relevant cGMPs.

Provides customers information as requested in the following areas: Proper product use,extra-label use, technical information, literature requests, adverse events,perceived lack of efficacy and/or product or packaging defects.

Stays current with Client's SOPs and Policies, current regulations and product technical knowledge.

Responsible for determination of appropriate product and customer support in accordance with clients SOPs and Guidelines.

Entry of case information in the approved database, communication to reporters,and resolution of cases must be complete and within the approved timeliness.

Stays current with medical and technical knowledge relevant to clients products.

Works with and supports external and internal sales representatives as needed by providing technical support, answering client inquiries and attending and working at veterinary conferences.Creates technical bulletins and PowerPoint presentations in response to sales and marketing needs.

Develops and gives seminars or presentations,and lectures at veterinary clinics,schools, and associations as needed and/or requested.

Participates in product launch teams as needed.

Participates in call analysis and trend reports or issues involving product usage.

Supports the AD,SAD or Director in projects as assigned.

Participates in the review and implementation of department SOPs and related documents, and this within an environment of continuous improvement.

May assume additional responsibilities as assigned by supervisor or LPV.

Completes other tasks as assigned.

Skills:
Demonstrates high ethical and professional standards.

Must have a good understanding of customer service needs within a regulated environment,excellent knowledge of applicable GMPs,pharmacovigilance regulations and complaint handling Compliance requirements.

Significant compliance requirements for US Equine, Production, and/or Companion Animal products(FDA,USDA & EPA)governed;internal technical product expert.
Regulatory compliance environment subject to auditing.

Pharmacovigilance, Veterinary Technical Solutions, Quality Assurance, Sales and Marketing, Global Pharmacovigilance, GBS, Regulatory Affairs, & Operations.

Must be computer literate(MS Office Suite Programs; statistical analysis programs, and database systems).

Must demonstrate a working knowledge of technical information.

An understanding of applicable regulatory requirements is preferred.

Strong communications and inter-personal skills required to interact with both internal and external 'customers' and stakeholders.

Functional Competencies
Knowledge of Pharmaceutical Life Cycle Process - Level 2, Demonstrating Knowledge of Regulatory Requirements & Compliance - Level 2, Demonstrating Leveraging strategic relationships – Level 1, Developing Negotiation skills – Level 2, Demonstrating Managing Conflict - Level 2, Demonstrating Market knowledge - Level 2, Demonstrating

Core Competences
Business and Technical Knowledge - Level 2, Demonstrating Communication - Level 2, Demonstrating Customer Orientation - Level 2, Demonstrating Delivering Results - Level 2, Demonstrating External Focus - Level 2, Demonstrating Fast and Focused Execution - Level 2, Demonstrating Innovation and Change – Level 2, Demonstrating Lives Lead & Learn - Level 2, Demonstrating Planning & Organization - Level 2, Demonstrating Quality Orientation/Bus Process Excellence - Level 2, Demonstrating Teamwork and Collaboration - Level 2, Demonstrating Winning Vision – Level 1, Developing Problem Solving - Level 2, Demonstrating Leveraging Strategic Relationships - Level 2, Demonstrating Continuous Learning – Level 2, Demonstrating Analytical Thinking - Level 2, Demonstrating Foundational Competencies Accountability and Ownership Integrity and Trust Values Diversity and Inclusion

Education: Veterinary degree(DVM or VMD)required with three(3)Years veterinary practice experience required including.

Must be from an accredited veterinary school with a license in at least one state required.

Experience within a regulated Animal Health environment or veterinary call center preferred.

Required Skills:
MICROSOFT OFFICE
PHARMACOVIGILANCE
EXCELLENT CUSTOMER SERVICE SKILLS

Job Types: Full-time, Contract

Pay: From $40.00 per hour

Ability to commute/relocate:

• Saint Joseph, MO 64501: Reliably commute or planning to relocate before starting work (Required)

Willingness to travel:

• 25% (Preferred)

Work Location: In person

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