The Vendor Management Sr. Specialist (OVMP03) works with internal Chase partners and external post charge off collection agencies to manage account maintenance throughout the placement lifecycle. Specialists will process back-office control reporting and will work with internal business partners to ensure Vendor adherence to the Service Level Agreements are maintained. The specialist will also support processes which are inclusive of, but not limited to: auditing of account level processes between Chase and the third party collection vendor, root cause analysis on exception reporting, escalating process breaks and gaps, managing small scale initiatives, validating the control environment between Chase and the third party collection vendor, invoicing fees due to Chase, and tracking and trending of agency issues. Candidate will be responsible for a number of different tasks and processes and required to prioritize and manage the workload as business needs change.

Performance Requirements:

• Must be in current role for a minimum of 12 months
• Must be rated as On Track or Strong standards on performance review
• Must not be on any form of corrective action or have been on any corrective counseling for the past 12 months

Qualification Skills:

• Two years of collection experience preferred
• Working knowledge of C3 and Integrated Collections Platform (ICP) systems preferred
• Strong communication skills (verbal and written) and interpersonal skills
• Strong analytical skills
• Ability to work in a fast paced and rapidly changing environment
• Strong knowledge of Microsoft Office (Outlook, Access, excel and Word required)
• Effective decision making (must possess good judgment) and prioritization skills
• Must have effective time management skills and be able to meet tight deadlines with a high degree of accuracy; adjusting plans and actions in response to changes
• Ability to successfully manage internal and external relationships with individuals of all levels within the organization.
• Will be required to quickly identify and establish relationships to utilize as resources in accomplishing goals.
• Proven ability to work independently and efficiently
• Self-directed, self-starting individual, requires minimal supervision
• High School Diploma or GED equivalent

Duties Included:

Remediate balance and status discrepancies

• Root Cause High Risk account exceptions to mitigate negative customer impact
• Process Daily, Weekly and Monthly Recall files between the vendor/ Law Firms network
• Manage remediation of special account issues, both internal and external in nature
• Managing small scale initiatives through project management cycle
• Maintain and update policy documentation for both internal and external use
• Perform control validations for internal processes
• Audit Vendor adherence to Chase requirements- such as calling, security and control requirements

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

Equal Opportunity Employer/Disability/Veterans