ABOUT US

ADESA, a Carvana-owned company, currently operates 56 locations throughout the US. Our Vehicle Service & Logistics Centers, some up to 200 acres, provide a wide array of vehicle services including repair & reconditioning, auction remarketing, and many locations serve as market hub distribution sites. Our inventory comprises hundreds of thousands of vehicles across North America from retail to commercial, OEM & more. As an industry leader, ADESA is poised for a multi-year expansion including huge investments in facilities, massive sales growth, and an ever-increasing inventory of vehicles! We are looking for great people who want to take this journey with us!

JOB SUMMARY

Reporting to a Vehicle Logistic Center (VLC) Inspection Manager, this role supports the ADESA businesses and customers by inspecting vehicles for condition, wear, tear, neglect, missing parts, mechanical issues, previous repairs, and damage/structural damage. Complete required vehicle inspection promptly and accurately including imaging and uploading results of the vehicle condition. Interact with dealers and consumers as needed professionally as the face of ADESA and its collective businesses.

See the shops in action: https://vimeo.com/652202630/3ae8c047b6

RESPONSIBILITIES AND DUTIES INCLUDE BUT ARE NOT LIMITED TO THE FOLLOWING:

• Communicate in a professional manner with customers (dealer or consumer)
• Resolve any customer inquiries in a friendly, courteous, and professional manner; advise management of all complaints or incidents.
• Ensure internal and external customers receive prompt, efficient, and courteous attention.
• Inspect vehicles for signs of wear, tear, neglect, damage, previous repair, or structural damage.
• Complete inspection of vehicles and ensure adherence to the defined program for the customer.
• Capture data accurately on a mobile device, and work comfortably with software and technology.
• Deliver results in a timely manner.
• Maintain productivity levels as set forth by management.
• Deliver consistent, accurate inspections with a minimal rate of errors in accordance with reasonable expectations set forth by management.
• Collaborate with VLC Inspection Manager and sales team members on customer needs with insights to improve services provided.
• Maintain equipment and tools properly and advise the manager of any equipment maintenance or breakdown needed.
• Ensure vehicles are in clean condition with radios, seats, mirrors, and other convenience items in the same position as when the vehicle arrives.
• Submit completed condition reports using the appropriate technology made available to you to complete the vehicle inspection.
• Complete road test if required by contract or inspection type.
• Keep current on technology updates, new releases, and product development.
• Understand the functionality and ability to use tools such as paint meter, OBD scanner, etc.
• Develop and maintain knowledge and expertise in areas of competitor products.
• Other duties as assigned.

QUALIFICATIONS

• High School Diploma or GED preferred.
• Must possess a valid driver's license
• Ability to operate a vehicle with a standard transmission preferred
• Candidates must be able to read and/or comprehend motor vehicle traffic signs and be insured and/or insurable if required by the state.
• Must not have a motor vehicle record or criminal record that does not meet the minimum standards set by company policy.

LEGAL STUFF:

Hiring is contingent on passing a complete background check. This role is not eligible for visa sponsorship. Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories.

Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.