US Delivery Head Job at FalconSmartIT
Job Title: US Delivery Head
Location: Santa Clara, CA
Job Type: Full-time
Job description:
Role and Responsibilities
Mission:
The Mission of US Delivery Head role at WinWire is to:
- Build and Manage US based Delivery Team allocated to WinWire’s various strategic customers
- Build rapport with the strategic customer’s key stakeholders and establish new relationship
- Provide excellent customer experience through WinWire’s onsite-offshore delivery process
- Drive Delivery led growth and thereby leading to overall growth of the account
Competency:
- Strategic Thinking – Should be able to think strategically, analyze data and present various options to the senior management/exec level
- Exec level communication Skills – Should be able to articulate thoughts with the WinWire/Customer senior management
- Social Skills – Should be able to have a meaningful conversation and build a rapport at all levels with the customer.
- Program/ Project Management – Should have the ability to scale up and down as needed to execute the program/ project
- Account Management – Should have growth mindset to grow the account to the next level
- Team Player – Should be able to collaborate with the multifunctional customer and WinWire team.
Responsibilities:
Program Management
- Be responsible for smooth execution of various development and support projects at onsite and offshore
- Connect with the SBU Heads/ Delivery Managers for Updates, Risks and Issues on a weekly basis
- Conduct regular connects with the customer’s point-of-contact for project feedback/issues/ escalation and establishing a good relationship
- Be WinWire project team's point of contact for project-specific customer escalation/ follow ups
- Be aware of customer delivery process and suggest necessary internal changes to the delivery process to align with the customer’s process
- Support the US hiring team with interview process and smooth onboarding of the selected candidates
Account Management
- Build and establish relationship with new contacts within and across departments at the customer location
- Work with the customer and delivery team on any new opportunity in the Account and review the Opportunity closure plan
- Proactively update the Sales/ Delivery Management team of any changes at the customer end
- Initiate, prepare and actively participate in the Monthly and Quarterly Business Review meeting with the customer
- Manage P&L for the account with respect to Revenue, Gross Margin and operational excellence covering the resource utilization, bench and billing
- Keep WinWire Management team updated of any customer escalation/ concerns/ issues at the project as well as account level
- Initiate and Track hiring request with the Hiring Team for all hiring positions (Projects and Consulting) for the account and be responsible for closure of the positions
- Track and follow up on all the existing project extensions (EE) and get SOWs created in a timely manner
Technical Competency
- Be well-versed with the customer technologies landscape at Level 100
- Organize Brown Bag sessions/envisions sessions for demonstrating WinWire Technical capabilities in the areas the customer is interested in and/or need help
People Management
- Track onboarding and joining of resources (FTE/ Contract) hired for the engagement in the account
- Conduct regular 1:1 with the team to track/act on team member specific issues
- Work with the L&D department for training needs specific to customer projects and track it to closure
- Work with the HR department for any concerns raised by the team members
- Identify performing team members for Spot Award, Quarterly Award and Annual Award
- Encourage team members to be part of WinWire events like Brown Bag sessions, Friday events (as applicable)
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