Directs the work of a multi-campus registrar operations including overseeing course schedule production, implementation and maintenance of an automated record keeping system (Banner), production & publishing of annual catalog, National Student Clearinghouse reports, academic calendars, course registration, degree audits, graduation, transcripts, degree verifications and diplomas and manages the registrar office budgets and collaborate with the Vice Provost to assess needs and allocate resources appropriately to collectively meet divisional needs.

Oversee the university’s enrollment technology systems, including the student information system (Banner), the degree planning/audit system (Degree Works), and the curriculum management system (CourseDog), to provide better service and optimize efficiency.

Oversees, administers, and interprets University and PASSHE academic policies and monitors state and federal regulations implementing necessary changes and communications.

Supervises, trains, manages, evaluates, and develops the multi-campus registrar staff, including the work of assistant registrars, while ensuring the department is student centered, responding to university needs, and operating effectively and efficiently.

Oversees the conformity of educational record use, dissemination, and privacy of student information to University policies and legal requirements, including the Family Rights and Privacy Act (FERPA)and other applicable laws and regulations. This includes serving as the University Privacy Officer and University Data Steward for student academic records and responding to legal subpoenas, student records documentation court requests, and audits.

Support the academic affairs leadership team in the building a culture of data-informed decision making by providing tactical data analysis utilizing university technology systems to recommend transfer pathways, course utilization/fill rates, track drop/fail/withdrawal rates, classroom design, usage, utilization, and renovation to support academic learning, etc.

Promotes and maintains effective relationships with academic partners across campus and within other institutions, collaborating on issues relating to curriculum, university policies, transfer, and other areas of the Registrar responsibilities.

Support Academic Affairs in the implementation of transfer policies and procedures through reporting and participation with PA Trac/TAOC and developing opportunities for supporting community college student transfer through partnerships ensuring seamless course equivalencies, program maps, and reverse transfer.

Ensure continuous improvement of business processes through exploration and implementation of best and promising practices, particularly those recommended by AACRAO, for priority initiatives, innovative programs, improving operating efficiency, and supporting University strategic enrollment and retention goals and initiatives.

Contribute to the university goals of sustainable resource planning including meeting continuous planning program (CPP) goals, increasing enrollment of transfer, international, and graduate students, and decreasing time to degree completion strategies.

The Position Purpose and Description of Duties sections summarized above provide a representative listing only and should not be regarded as a complete statement of tasks performed by incumbents of this position. It should be recognized, therefore, that employees may be asked to perform job related duties in addition to those outlined above.

Decision Making Makes decisions for routine effective internal operations of all services provided by the Office of the Registrar; and provides enrollment and student data, analysis, and recommendations regarding best and promising practices to senior leadership concerning priority initiatives, including developing and implementing innovative programs, exploring and executing improved operating efficiency, and supporting University strategic enrollment and retention goals and initiatives.

Fiscal Responsibility This position maintains and monitors Registrar Office budgets to ensure fiscally responsible expenditures; and collaborates with academic affairs to assess needs and allocate resources appropriately to collectively meet divisional needs and prioritizing to achieve university strategic objectives related to recruitment, retention and graduation.

Supervisory Responsibility This position is responsible for the work assignments and evaluations of all staff members in the aforementioned service areas, which currently includes both SCUPA and AFSCME positions.

• Knowledge of student records management principles.
• Knowledge of university enrollment and registration processes.
• Knowledge of academic grading and transcripts.
• Knowledge of data analysis and reporting.
• Skill in the delegation of responsibility and authority.
• Skill in the operation of technology and job-related software programs.
• Skill in decision making and problem solving.
• Skill in interpersonal relations and in working with the public.
• Skill in oral and written communication

Required

• 
  Master’s degree or bachelor’s degree with eight or more years of administrative experience,
• Progressive experience leading the work within a registrar’s office.
• Experience with enrollment data and technology systems
• Demonstrate a commitment to collaboration within higher education
• Experience leading initiatives that prioritize retention, student success, and timely degree completion.
• Expertise in shepherding and maintaining FERPA and other federal regulations.
• Expertise with university enrollment reporting compliance such as TAOC, PDE, and ClearingHouse.

• Extensive experience with enrollment management systems such as Banner, Degree Works, CourseDog, Starfish, etc.
• Experience with leading a complex multi-campus team.
• Experience with implementing AACRAO best practices.
• Experience designing and ensuring compliance with university academic policies and procedures
• Strong student success philosophy and commitment to diversity, equity, inclusion and access in higher education.
• Commitment to collaboration, proactive thinking, and creative problem-solving.

A complete application includes a cover letter, resume and unofficial transcripts. Applications must be received by November 30, 2022 for full consideration. Position will remain open until filled.

For a full position description and online application submission, visit https://jobs.lhup.edu/postings/6214

Questions may be directed to Search & Screen Committee Chair, Dr. Angela Boswell at agb822@lockhaven.edu .