DEPARTMENT: Financial Aid

STATUS: Full Time

Position Summary:

The Undergraduate Financial Aid Counselor serves as the direct liaison as it relates to Admissions functions that require the Financial Aid Office presence, to include, but not limited to; Visitation Days, Accepted Student Days and Orientation. This highly visible position will be the first point of contact for inquirers and prospective students and is instrumental in establishing a welcoming and helpful environment.

Essential Duties and Responsibilities:

• Counsel prospective and returning students on all aspects of Federal, State, and Institutional Aid sources
• Understanding of Admissions and Bursar Office processes to effectively communicate to prospective and admitted students
• Assist in the planning and event setup involving Financial Aid to include, but not limited to, Orientation, Visitation, and Accepted Student Days
• Network with local high school counselors to develop and coordinate financial aid events in the area
• Coordinate with the Director of Financial Aid to ensure staffing and resources are available for events and distribution to visitors
• Coordinate outreach to prospective students using multiple messaging platforms (Email, Newsletters, Texting, Phone Calls, and Social Media)
• Review and edit financial aid website data in conjunction with Director of Financial Aid
• Review and analyze website data to develop timely and essential communication to students
• Create video guides to help students and families understand the financial aid process
• Maintain a professional appearance and demeanor at all times
• Other job related duties, responsibilities and activities may change or be assigned at any time with or without notice
• Uphold and abide by Campbell University policies and procedures, including, but not limited to; Title IX and Information Security, including but not limited to FERPA and other state and federal guidelines

Education/Experience:

• Bachelor’s Degree required
• Minimum of 2 years’ experience in higher education desired
• Experience in Admissions or Financial Aid desired
• Experience with Ellucian Colleague desired

Knowledge, Skills, and Abilities:

• Excellent interpersonal skills and the ability to communicate effectively to all groups through both oral and written channels
• Ability to maintain strict confidentiality
• Accuracy and attention to detail is essential
• Knowledge of Microsoft Word, Outlook, Excel, PowerPoint and standard methods of digital communication, such as web/text/chat platforms
• Ability to learn and utilize new and emerging technology
• Proficiency utilizing/administering social media platforms
• Demonstrate tact, a positive attitude, courtesy and discretion in dealing with faculty, staff, students, parents, university officials and the public
• Work independently as well as function effectively in a team and within a diverse group of people
• Exercise good judgment in complex and new situations
• Manage multiple, concurrent projects, and meet strict deadlines
• Adaptability, flexibility and a willingness to work in a changing environment
• Availability to work occasional evening and weekend hours
• This position demands accuracy, honesty, integrity and the ability to work within the Christian mission of Campbell University

To Apply For This Position:

Campbell University is unable to accept paper or email applications. IMPORTANT: A cover letter, CV or resume, and contact information for three professional references are requested as part of the application process. Applications without these attachments may be considered incomplete. If you have any questions, or if you are an individual with a disability and need assistance completing an application for employment contact the Human Resources Department at 910-893-1256 or email employment@campbell.edu. Campbell University is an Equal Opportunity Employer.

Campbell University maintains a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. Accordingly, the University is committed to administering all educational and employment activities without discrimination as to race, color, sex, sexual orientation, gender identity or expression, age, ethnicity or national origin, religion, disability, genetic information, protected veteran and military status and any other characteristic protected by law, except where appropriate and authorized by law. This policy of nondiscrimination shall include, but not be limited to, the following employment decisions and practices: hiring; upgrading; promotions; demotions or transfers; layoffs; recalls; terminations; rates of pay or other forms of compensation; selection for training, including apprenticeship; and recruitment or recruitment advertising.

Employees and applicants of Campbell University will not be subjected to any form of harassment or discrimination for exercising rights protected by, or because of their participation in, an investigation or compliance review related to Title VII of the Civil Rights Act of 1964, the Age Discrimination in Employment Act, the Americans with Disabilities Act, Executive Order 11246, Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veterans' Readjustment Assistance Act of 1974, the Veterans Employment Opportunities Act of 1998, or any other federal or state nondiscrimination law, rule, or regulation.

Campbell University also maintains affirmative action programs to implement our equal employment opportunity policy. Employees or applicants who wish to review appropriate portions of these affirmative action programs may schedule an appointment to do so by contacting Human Resources at the Buies Creek campus, during normal business hours.