Job Summary

The primary purpose of this role is to manage the day-to-day operations of Lowe's workforce management software, UKG (Kronos). This position initiates and oversees high-visibility projects that impact store labor scheduling productivity and delivers analytics and project insights to executive leadership. This role serves as the in-house subject matter expert for the Kronos solution, delivering results to ensure stores are staffed to provide great customer experiences. Focus is to maximize the value of the technology by increasing schedule effectiveness and driving labor productivity for retail stores.

Key Responsibilities

• Serves as a thought leader in terms of workforce management and UKG Dimensions subject-matter expertise at Lowe's, incorporating industry trends to shape the organization’s needs and capabilities of tomorrow.
• Facilitates the implementation of strategic workforce management programs, leading cross-functional project teams to drive work to completion. Delivers project solutions to ensure that scheduling, employee self-service, timekeeping, absenteeism, workforce analytics, and labor scheduling are optimized to meet Lowe’s long-term goals.
• Works autonomously to navigate the organization with little guidance to represent evolving workforce management needs, staffing capabilities, and roadmap initiatives. Collaborates cross-functionally regarding financial planning and/or technology solutions to provide insight into the best utilization of business resources.
• Operate as a subject matter expert (SME) to executive, field, and store leadership teams regarding workforce management systems and optimized employee scheduling.
• Recommends areas of opportunity for expense control and labor optimization to inform workforce management decisions made by business leaders in various functions.
• Delivers informed insights to key stakeholders on higher-impact, higher-visibility projects. Role will prepare presentation materials for executive leadership, identifying actionable insights and recommendations.
• Liaison for Staffing department, IT, and WFM software vendors. Role is empowered to navigate through the organization and leverage their experience to drive workforce management technology advancements.

Required Experience

• Bachelors Degree in related field OR
• 4 Years Experience Demonstrated proficiency in managing UKG Workforce Central or UKG Dimensions.

Preferred Experience

• Masters Degree in Business Administration or Data Science, or a related field.
• 3 Years Experience using Microsoft Word, Excel, and PowerPoint.
• 3 Years Experience in an analytical role.
• 3 Years Experience using business analysis and data visualization tools (e.g. Tableau, Qlik, Power BI, etc.) to perform analysis.
• 1 Year Experience with implementing UKG Dimensions software, preferably in retail environment.
• 1 Year Experience managing large, complex data analysis to arrive at workforce management insights.
• 1 Year Experience interacting and influencing senior leadership.
• 1 Year Experience with managing tight deadlines, effectively prioritize efforts and achieve results in a fast paced, dynamic environment .
• Excellent communication skills and ability to work in a team
• Ability to problem solve creatively and learn quickly.

About Lowe's

Lowe's Companies, Inc. (NYSE: LOW) is a FORTUNE® 50 home improvement company serving approximately 17 million customer transactions a week in the U.S. With total fiscal year 2022 sales of over $97 billion, approximately $92 billion of sales were generated in the U.S., where Lowe's operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, N.C., Lowe's supports the communities it serves through programs focused on creating safe, affordable housing and helping to develop the next generation of skilled trade experts. For more information, visit Lowes.com.

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