UCaaS Support Engineer Job at Harvard Partners, LLP, Trusted Advisors to IT
Qualifications:
- 3+ years' experience on Cisco Voice and Contact Center - including:
- CUCM
- Unity
- Call handlers
- Translation routing
- Finesse
- ICPortal
- Jabber and Cisco IP softphones
- Basic knowledge of Networking and Firewalls.
- Ability to communicate clearly and work closely with users on issues and requests.
- Experience in Telecommunication and Telecommunication customer portals for call routing and creating tickets
- Attention to detail.
- Ability to work with vendors on new orders and order status with VOIP, circuits and Pots lines.
About Harvard Partners, LLP, Trusted Advisors to IT:
Harvard Partners is a management consulting firm focused on helping companies more effectively leverage their IT investment. We engage with the C-Suite and Technology Team to help them better understand their IT infrastructure and process in order to align the technology strategy and organization to reach the firm’s strategic business goals.Some of our practices include:• Program/Project Management and "PMO as a Service"• IT Assessments• Business Continuity/Disaster Recovery• Optimized Infrastructure• Concierge Managed Services• Data Center Strategy, Transformation, and Migration• Cloud Management Programs• Security Assessments and Remediation• Staffing, technical & tacticalWorking with the client’s staff, vendors, and consultants, we deliver supportive and collaborative engagements where direct dialog, simplified reporting, productive meetings, and clear responsibility and accountability encourage active participation resulting in consensus-based business outcomes.
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