Description

The Treatment Advisor is part of multidisciplinary Addiction Care team that guides and directs clients through the placement and admission process through collaboration with the treatment team, clients, families, and outside referral sources and plays a key role in making each client feel welcome and ready for their treatment. The Treatment Advisor’s primary responsibility is to complete the admission referral process. This includes completion of the screening process to determine appropriateness for level of care, obtain and record client information accurately, and ensure verification of insurance benefits/payment received. Treatment Advisors are the front line for Buena Vista Recovery and customer service is essential to reflecting the organizational vision of compassionate client care and coordination.

Duties and Responsibilities

• Manages client files in the customer relationship management system (CRM); creates new client files, documents client communication, sets follow up protocols, and ensures all client information is collected and documented accurately via organizational CRM protocols

• Screens clients by comparing client's condition to admission criteria; explains admission criteria and accepts or refers clients based on the screening through direct coordination with supervisor and business development team

• Performs pre-assessments with potential clients to records information regarding substance use/mental health and medical history to aid in appropriate placement per level of care

• Admits clients by completing pre-screening and financial responsibility forms; coordinates and arranges physical, social, emotional, and support service requirements, including transportation

• Ensures completion of insurance verification, financial responsibility forms and payment for services prior to admission

• Communicates with the referral source(s) and provides Buena Vista treatment team and Business Development team the necessary admission information, coordinate the treatment progress, and discharge plan

• Provides exceptional customer service skills to inspire client admissions through outreach and encouragement with both potential clients and their loved ones by sharing the benefits of substance abuse treatment in a supportive and compassionate tone

• Keeps clients safe by following safety policies, procedures, and regulations

• Protects organization reputation by keeping information confidential and demonstrating consistent professionalism

• Completes EMR documentation for case management services provided to maintain medical record integrity

Minimum Qualifications and Skills Required

• Working knowledge of HIPAA PHI security requirements

• Demonstrated proficiency with Microsoft Office products including Word, Excel, and Outlook

• Ability to work in a fast-paced, challenging, and dynamic environment

• Exceptional interpersonal and communication skills

• Ability to maintain a positive and collaborative relationship among all constituencies

• Expert ability to prioritize, multi-task, and problem-solve efficiently

• Strong organizational skills

Educational Requirements

• High School Diploma/GED, Bachelor's Degree preferred

Additional Notes

• Prior experience working in behavioral health preferred

• Prior experience performing healthcare insurance verification preferred

Job Type: Full-time

Pay: $40,450.00 - $48,110.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Medical specialties:

• Addiction Medicine

Schedule:

• 10 hour shift
• 4x10
• Evening shift
• Holidays
• Night shift
• Overnight shift
• Overtime
• Weekends only

Ability to commute/relocate:

• Scottsdale, AZ 85250: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Microsoft Office: 1 year (Preferred)
• Customer service: 1 year (Required)
• Substance Abuse Call Center: 1 year (Required)
• Health Insurance Verification: 1 year (Required)
• Microsoft Excel: 1 year (Preferred)

Work Location: One location

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