Position Summary

As directed by the Team Lead, the Training Coordinator is accountable for creating and coordinating the logistics of 5+ Instructor courses each week. This includes entering accurate data, shipping materials, and providing exceptional customer support to instructor candidates and National Trainers. Working as part of the Client Services team, this role will be required to provide basic technical assistance to instructor candidates on multiple systems and platforms including our CRM, LMS, Zoom, and Portal via email and phone.

The National Council is an equal opportunity employer. We embrace diversity and commit ourselves to creating an inclusive environment for everyone.

Duties & Responsibilities

• Serve as primary contact for the coordination of in-person and virtual events for tMHFA Instructors. Tasks could include creating courses in an LMS, reviewing applications, registering participants, and coordinating training logistics
• Serve as the primary point of contact for Instructor candidates providing exceptional customer support to instructor training candidates and National Trainers including technical assistance across system platforms including the LMS, Zoom, and CRM portal, and support general inquiries about becoming an instructor
• Data entry for the creation and maintenance of instructor training events and assist with material shipment for teen instructor training
• Serve as a liaison with the administration, finance, and communication team around invoices, venues, and training promotion
• Represent MHFA at all times in an ethical and professional manner
• Other duties as assigned

Required Qualifications

• Bachelor’s degree or equivalent experience in a related field
• 2+ years as an event coordinator, administrative assistant, or similar role

Knowledge Skills and Abilities

• Experience using a CRM database and/or Learning Management System (LMS) or other
• High-level proficiency in Microsoft Office—MS Word, Excel, Access, and PowerPoint comparable system
• 1-2 years of project management experience is a plus, but not required
• Outstanding customer, interpersonal, and written communication skills
• Exceptional organizational and time management skills
• Results-oriented with high attention to detail, ability to multi-task, and meet deadlines in a demanding, fast-paced environment
• Ability to interact with internal and external stakeholders at all levels with professionalism and diplomacy
• Team-oriented and enthusiastic about client success

National Council is an Equal Opportunity/Affirmative Action Employer – All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.

National Council uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please contact the Department of Homeland Security at 888-897-7781 or visitwww.dhs.gov/everify.