Position Description
Are you an advocate of racial equity and social justice and value a relational work culture? Are you passionate about helping individuals in need and advocating for resources so they can live their best lives? Are you a lifelong learner who continuously strives to grow and develop? If so, then we have the perfect job opportunity for you!
The Human Services Department’s Aging & Disability Services (ADS) is seeking temporary or out-of-class Case Managers for Full-Time positions and Part-Time positions at either our Renton or Seattle offices. Bilingual language skills in Punjabi, Somali, Russian, Ukrainian, Bosnian, Spanish are strongly encouraged to apply.
Full time positions having varying lengths of assignment and may be in either our Seattle or Renton office. Part time positions are 1-year assignments with a limit of 1040 hours per year. Schedules for part time assignments are flexible. All assignments are eligible for hybrid remote work but do require field work and checking into office once a week.
Case Managers are critical positions of our organization working directly with individual clients to conduct an electronic comprehensive client assessment, complete follow-up site visits, and develop individual service plans designed to improve the quality of life for all clients served - older adults and adults with disabilities. (Note: ADS is a case management program and does not provide direct mental health or other medical counseling.)
About the Human Services Department: Human Services funds and operates programs and services that meet the basic needs of the most vulnerable people in our community – families and individuals with low incomes, children, domestic violence and sexual assault victims, people with homelessness, seniors, and persons with disabilities. HSD provides essential services to our communities in three ways: 1) funder, grantor and steward of public investment dollars to community agencies, 2) direct service provider primarily through case management, and 3) convener through community and stakeholder engagement activities. Our department is committed to the advancement of racial equity and social justice as we plan for and do our work. We value our community, our employees, innovation, and results. For more information, please visit our website. http://www.seattle.gov/humanservices/.
About the Aging and Disability Services (ADS) Division: ADS is the state-designated local Area Agency on Aging (AAA) for Seattle and King County and manages a continuum of care for older individuals and to 1) promote healthy aging to ensure that our communities are great places for people to grow up and grow old, 2) improve the health and quality of life for the clients we serve, 3) connect clients with needed resources, and 4) provide support for caregivers. For more information visit our website https://www.agingkingcounty.org/what-we-do/programs-services/.
Job Responsibilities
- Conduct comprehensive assessments in client’s home; gather and review medical information including reported diagnoses, skin condition(s), medications, treatment(s), psych/social information, and assistance with activities of daily living (ADLs).
- Work with clients who are experiencing chronic, complex medical, and/or behavioral health issues.
- Manage approximately 80-100 client caseload; develop care plans and document client activities, contacts, and ensure accuracy of client record. Monitor cases on a continuous basis and work with interpreters as needed.
- Review financial eligibility, evaluate client assessment data with healthcare professionals, mental health providers, nursing staff, and others. Include professional staff in the development of the plan of care and modifying the plan as needed.
- Connect clients and caregivers to needed services, e.g., substance use treatment, mental health, and medical care.
- Assist with and/or arrange equipment or transportation.
- Advocate with agencies or persons to help clients receive appropriate benefits or services.
- Assist clients with recruiting, contracting, and termination of their individual personal providers and/or home care agency. Monitor individual provider and home care agency provider performance.
- Authorize and adjust payment for client-approved Medicaid-funded services or terminate in the State of Washington electronic records such as Comprehensive Assessment Reporting Evaluation (CARE), ProviderOne, and Individual ProviderOne.
- Assist clients enrolled in the DSHS New Freedom program with their budgets, spending plans, and payment authorizations with use of the web portal.
- Assist with placements in nursing, assisted living, and adult family homes, etc., assessments and/or termination planning. Close case management services when indicated.
- Provide witness testimony during client and independent provider client appeal process.
- Maintain work standards to ensure compliance with DSHS Quality Assurance and Health Insurance Portability and Accountability Act (HIPAA) expectations.
You could be a great fit for this position if:
- You are an advocate of racial equity and social justice; you advocate on behalf of your clients and the community to address systemic inequities.
- You possess a non-judgmental attitude and value individual differences. You are responsive to cultural differences when serving clients and working with all and can build relationships to best serve, regardless of cultural background, age, gender, literacy skill level or disability. Active listening and critical thinking without bias or prejudice is essential.
- You embrace lifelong learning. Whether attending training, receiving constructive feedback, or when differences in opinion occur, you embrace these experiences as learning opportunities and strive to develop your own professional competence.
- When faced with multiple competing demands, you possess the ability to triage and prioritize clients’ needs and competing work assignments so they are addressed in a timely manner. You are adaptive to change and skilled at crisis intervention, managing conflict, and problem-solving.
- When faced with challenging work, you possess the skill and ability to practice self-care to promote and maintain a healthy work-life balance to ensure optimal health and well-being.
Qualifications
Education: Bachelor's degree in Social Services, Psychology, or a related field (or an equivalent combination of education, experience, training and/or work experience required). Note: If using an equivalency to meet the education requirement, job offer is contingent on waiver approval from DSHS Aging and Long-Term Care Administration (ALTSA).
Experience: Three years’ social services experience involving interviewing, counseling, or crisis intervention.
Certification/License: Driver’s license for the ability to make on-site visits to clients and attend meetings and trainings.
Special Requirements: Selected candidates are required to pass a background check, medical clearance, and meet state guidelines for education (Bachelor’s or equivalency with waiver for language).
Desired Qualifications:
- Experience conducting comprehensive medical/psychosocial assessments and monitoring service delivery in a social service, health, and/or government agency.
- Experience serving elder adults or adults with disabilities with high risk factors, e.g., multiple physical and/or mental health problems, long-term care needs, and/or drug/alcohol problems.
- Experience developing and implementing confidential individualized service plans.
- Application of Motivational Interviewing and behavior change strategies.
- Experience using DSHS databases and tools, e.g., CARE, ProviderOne, ACES, PPL, and Barcode.
- Experience with Office Suite products, e.g., Teams, Word, Outlook, Excel, etc.
- Bilingual candidates (Punjabi, Russian, Ukrainian, Spanish, ASL, Bosnian, Somali preferred) are encouraged to apply.
Additional Information
Additional Requirements:
Your application will not be reviewed if any of these items are missing or incomplete.
- Completed NEOGOV online application.
- Current résumé indicating relevant experience and education.
- Cover letter describing how your skills and experience align with the stated job responsibilities and qualifications.
- Supplemental questionnaire responses
The full salary range for this position is $ 33.78 - $ 39.28 per hour.
Offers of employment are contingent on verification of information provided by the applicant as part of the application process, including potential background check, pre-placement physical exam, and full driver's abstract.
Please note this job advertisement is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
The City of Seattle offers a comprehensive benefits package including vacation, holiday and sick leave as well as medical, dental, vision, life and long-term disability insurance for employees and their dependents.
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