Full Time (1230-9pm Monday –Friday, Rotating Weekends and holidays)

The associate in this position must have experience to operate a busy, fast paced switchboard, capable of handling stressful emergency situations. The associate must also provide the best customer service at all times while using good discretion and judgment.

Essential Job Functions

• Process all internal and external telephone calls for the Kennedy Health System
• Answer all calls (internal, external, and emergency) using a positive and pleasant speaking tone.
• Assist callers by providing needed information and/or transferring to the appropriate person or department.
• Respond professionally at all times using proper telephone etiquette.
• Logs all codes, stats and unusual incidents in the logbook.
• Announces emergency codes, stats and security emergencies in the organization in compliance with our procedures.
• Initiates the fire and disaster procedures for drills, testing and actual emergencies for the organization.
• Immediately upon notification, make the appropriate announcement on the overhead page system according to the alarm policy.
• Call the appropriate department and alerts them of the alarm following department procedures. An accuracy rate of 100% must be maintained at all times.
• Call the appropriate external department (police/fire) and informs them of the incident. An accuracy rate of 100% must be maintained at all times and recorded in the event book.
• Maintains effective relationships with co-workers, physicians and management
• Demonstrates a professional, efficient, and courteous telephone manner at all times.
• Fosters a positive attitude among Jefferson associates
• Must have a basic knowledge of the PC and its associated components
• Demonstrates the basic understanding of Microsoft Office including Word, Excel, Access and E-Mail.
• Knowledge of certain applications to perform patient and physician look-ups.

Minimum Knowledge, Skills, & Abilities Required:

Ability to read and communicate in the English language. High School graduate or equivalent preferred.

In-depth knowledge of PC, Windows 95-98, NT workstation, and Windows NT server administration. Ability to handle busy switchboard and emergency situations. Customer service focus is necessary.

Jefferson includes Thomas Jefferson University and Jefferson Health, a dynamic university and health system with broad reach across the Delaware Valley. Jefferson is the second largest employer in Philadelphia and the largest health system in Philadelphia based on total licensed beds.

Through the merger of Thomas Jefferson University and Philadelphia University in 2017, our University includes ten colleges and four schools. We are an NCAA Division II university and an R2 national doctoral university offering undergraduate and graduate-level programs that provide students with a forward-thinking education in architecture, business, design, engineering, fashion and textiles, health, medicine and social science.

Jefferson Health, the clinical arm of Thomas Jefferson University, has grown from a three-hospital academic health center in 2015, to an 18-hospital health system through mergers and combinations that include hospitals at Abington Health, Aria Health, Kennedy Health, Magee Rehabilitation and Einstein Healthcare Network. We have over 50 outpatient and urgent care centers; ten Magnet®-designated hospitals (recognized by the ANCC for nursing excellence); the NCI-designated Sidney Kimmel Cancer Center (one of only 70 in the country and one of only two in the region); and one of the largest faculty-based telehealth networks in the country. In 2021, Jefferson Health became the sole owner of HealthPartners Plan, a not-for-profit health maintenance organization in Southeastern Pennsylvania. We are the first health system regionally to create an aligned payer-provider partnership.

Jefferson’s mission, vision and values create an organization that attracts the best and the brightest students, faculty, staff, and healthcare professionals, as well as the most visionary leaders to drive exceptional results.

• OUR MISSION: We improve lives.
• OUR VISION: Reimagining health, education and discovery to create unparalleled value
• OUR VALUES: Put People First, Be Bold & Think Differently and Do the Right Thing

As an employer, Jefferson maintains a commitment to provide equal access to employment. Jefferson values diversity and encourages applications from women, members of minority groups, LGBTQ individuals, disabled individuals, and veterans.