Peak Vista Community Health Centers is a nonprofit health care organization whose mission is to provide exceptional health care to people facing access barriers through clinical programs and education. We provide integrated health care services to include medical, dental, and behavioral health throughout 24 outpatient health centers within El Paso, Teller, Lincoln, Adams and Kit Carson counties. We deliver care with our strong “Hospitality” culture. Our organization has over 800 employees and serves more than 89,000 patients annually in the Pikes Peak and East Central regions of Colorado. Peak Vista is accredited by the Accreditation Association for Ambulatory Health Care, Inc. (AAAHC).

Compensation (Pay): $16.00 to $23.20/hourly, based on experience.

Summary of Benefits:

• Medical, Dental, Vision, Life, STD, LTD
• 403(b) Retirement with Company Match
• Paid Time Off
• Tuition Assistance
• Perks Rewards
• Employee Assistance Program

https://www.peakvista.org/careers/employee-benefits-guide

Job Summary: To uphold Peak Vista Community Health Center's mission to provide exceptional healthcare to people facing access barriers by providing the highest level of dental practice while embracing the values of:

• Respect
• Teamwork
• Excellence
• Stewardship
• Employee Engagement
• Caring & Compassion

Assist in providing high quality dental care that is culturally appropriate and prevention focused utilizing Teledental Applications. Teledentistry is the use of electronic information, imaging, and communication technologies, including interactive audio, video, and data communications as well as store and forward technologies, to provide and support dental care delivery, diagnosis, consultation, treatment, transfer of dental information and education. The goals of Teledentistry are to be an additional tool for improving the oral health of patients more conveniently, affordably, innovatively and provide more accessible care to our patients facing access barriers. This individual will be expected to provide high-level support to the Teledental Providers as well as Teledental patients in the navigation of our Telehealth platforms.

Essential Duties and Responsibilities:

• Serve as liaison between Teledental Providers and patients before, during, and after their virtual dental appointments including consultations with other service lines.
• Provide or arrange for technical assistance to patients on how to navigate our Telehealth platform(s).
• Provide ongoing training to staff/providers on any updates on the Teledental process and its procedures.
• Always provide excellent customer service to all clients.
• Assist the dental providers during Teledental appointments to navigate clients and staff to appropriate virtual rooms.
• Ability to navigate videoconferencing platforms.
• Call patients to confirm when necessary and obtain digital check-in documents prior to their appointments in accordance with Teledental Pre-Visit Check-in Protocols.
• Coordinate with the dental staff the dentist's schedules for those patients that will be seen through Teledentistry.
• Ability to prepare and maintain charts, records, logs and reports.
• Maintain all necessary data entry in a timely manner.
• The ability to demonstrate knowledge and work with diverse populations in the community.
• Assist in completing and obtaining reports on a daily/monthly/weekly basis as to patient outreach opportunities, pre/post visit surveys, and number of Teledental services provided and follow-up requirements in an effort to meet or exceed the Telehealth programs measures/requirements.
• Maintain a flexible schedule; this position may occasionally require not-traditional hours such as evenings and weekends.
• Participates in Teledental PI projects.
• Travels as necessary to meet operational needs.
• Maintains a safe work environment by remaining informed of and compliant with the clinic's safety policies, and in particular by application of safe practices in area of own responsibility.
• Knowledgeable of and compliant with laws and regulations governing area of responsibility.
• Responsible for reporting any potentially non-compliant conduct.
• Cooperates fully with our Compliance Officer in upholding our Compliance Plan.
• Other duties as assigned.

Supervision Exercised: None

Suggested Competencies: An ability to communicate effectively both orally and in writing in English. An ability to follow oral/written instructions and a willingness to learn and expand skills. Possess organizational and time management skills. An ability to perform multiple tasks, possess good problem-solving skills, and demonstrate flexibility and positive people skills. An ability to establish and maintain effective communication and working relationships with patients and coworkers. An ability to follow oral/written instructions and a willingness to learn and expand skills. Ability to work in a team environment is a must.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Spanish bilingual preferred.

Education/Experience:
Education: High school diploma or equivalent education.
Work Experience: Previous clinical experience in an Ambulatory Care/Primary Care setting preferred.

Computer Skills: Working knowledge of Microsoft Office, specifically Outlook, Word and Excel.

Certificates and Licenses: None

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

OSHA risk level/work environmental hazards: This position has been categorized as OSHA Level Two. See Exposure Control Plan for details.

The noise level in the work environment is usually quiet.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee must occasionally lift and/or move up to 20 pounds. While performing the duties of this job, the employee is frequently required to sit. The employee is occasionally required to stand and walk.

• Successful candidates will complete pre-employment screening; which includes, but is not limited to a Criminal Background check. Peak Vista Community Health Centers is a drug and alcohol free workplace an an Equal Opportunity Employer.

**PVCHC participates in the Electronic Employment Verification Program. E-Verify is an Internet-based system that compares information from an employee's I-9 to data from the U.S. Department of Homeland Security and Social Security Administration Records. To learn more, visit: everify.com.

In order to protect the health and safety of our workforce, patients, and communities we serve, Peak Vista Community Health Centers (PVCHC) now requires all employees to provide proof of full vaccination for COVID-19 or apply for and be granted a medical and/or religious exemption. For more information on PVCHC's response to COVID-19, please visit our website at https://www.peakvista.org/.


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