Telecommunications / Network Analyst Job at Grand View Health
Schedule: Full Time, 8am-4:30pm, Monday-Friday
Responsibilities
Under the general direction of the Manager of Technical Services, the Telecom/Network Analyst provides support for the hospital's network and telephone systems.
Essential Functions:
Essential Functions:
- Handles requests for telephone repairs for the hospital and affiliated centers to keep customer satisfaction up to standard.
- Helps maintain the telephone voicemail system by unlocking voicemail boxes and resetting passwords when requested.
- Keeps all telecommunication lists updated and distributes appropriate lists on a routine basis, specifically the hospital in-house telephone directory and pager directory.
- Installs, configures, maintains, supports and optimizes telephony and data network systems (i.e., switches and routers).
- Coordinates and performs repair services in emergency situations as needed.
- Orders and maintains all Grand View Health wireless (cell phone, iPads, etc.) devices.
- Creates and maintains proper documentation on the WAN (i.e., circuit IDs) and network topology.
- Provides support for installation of cabling (i.e., CAT5, fiber).
- Supports various communication applications (i.e., Onpage, TigerText, etc).
- Keeps the Call Accounting System current by entering information into the database for new or changed extensions and generates telephone report requests for distribution.
Schedule: Full Time, Monday-Friday, 8:00am-4:30pm
Qualifications
EDUCATION AND EXPERIENCE:- High school diploma or GED and 3 to 5 years of related experience required.
- Associate's degree and 1 to 3 years of experience preferred.
SKILLS AND ABILITIES:
- Demonstrated written communication skills required.
- Strong verbal communication and listening skills required.
- Possesses familiarity with Microsoft Office (Word, Excel, PowerPoint, etc.) required.
- Possesses strong technical aptitude required.
- Competency in the use of a variety of computer hardware and software systems required.
Benefits:
- Medical, free dental, vision insurance for full time and part time
- 403B
- Pension plan
- On-site discounted child care center
- Tuition reimbursement up to $5250 per year
- Free life insurance
- Free parking
- Paid time off
- Sick time
- Flexible spending accounts
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