LOCATION: Green Bay

STANDARD HOURS: 40 hours per week. Typical hours Monday - Friday 8:00 am -5:00 pm; Flexibility required to include other evening and/or weekend hours, as necessary.

SALARY RANGE: $67,984 - $75,538 per year

• Salaries/Wages for all finalists (internal and external) will be based upon education, experiences, current wages, and internal equity.

Required online application available on website: www.nwtc.edu/jobs

The College is seeking to attract ethnically diverse instructors and staff who can inspire our increasingly diverse student population. We believe every member on our team enriches our diversity by exposing us to a broad range of ways to understand and engage with the world, identify challenges, and to discover, design, and deliver solutions. We value the ability to serve students from a broad range of cultural heritages, socioeconomic backgrounds, genders, abilities, and orientations. Therefore, we seek applicants who demonstrate they understand the benefits of diversity in a higher education community. Consideration will be given to equity-minded individuals committed to collaborating with faculty, staff, administration, students, and community partners who are also committed to closing equity gaps. You belong here. See why you will love working at NWTC.

Manage daily operations of the Learning Management System (LMS). Serve as the subject matter expert and lead for configuring and maintaining this system. Demonstrate strong customer service with the ability to provide exceptional service to users (students, faculty, and staff) throughout the NWTC district. Work collaboratively with IIT, Talent Development, and external vendors to ensure that the instructional and Student Success needs are met as they relate to the LMS.

Reasonable Accommodations Statement

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the functions identified in the job description.

• Manage daily operations of the Learning Management System (LMS), including system configuration, integrations, course creation and session setup, reporting, and permissions, ensuring maximum uptime in a secure environment.
• Partner with internal departments (e.g., Talent Development, Help Desk, Library, Corporate Training & Economic Development, Early College) to provide technical support and service to end users.
• Perform diagnostics, resolve problems, provide solutions, and escalate problems to vendors as required, to assure appropriate and prompt solutions to LMS related concerns.
• Track product enhancements, upcoming feature releases, upgrades and known issues, to keep the LMS current.
• Communicate planned outages and maintenance as needed.
• Schedule, communicate, and manage performance maintenance on the Learning Management. System, to keep the LMS current.
• Collaborate with IIT to maintain associated learning technologies supported by the college.
• Serve as a liaison between the College and vendors to support third-party integrations into the LMS.
• Track and report system utilization and support-related metrics (e.g., trends in user activity, support tickets and knowledgebase inquiries). Utilize metrics data to inform processes and develop support resources for end users.
• Partner with IIT to develop and maintain resources and documentation related to the LMS.
• Provide input into the development of policies and procedures related to the LMS.
• Provide technical support to the Curriculum Documentation System, as needed.
• Consult with internal departments to develop and communicate change management standards, policies, and procedures for the LMS.
• Test and implement functionality enhancements, operational productivity, and efficiencies for the LMS and Curriculum Documentation Systems.
• Maintain knowledge of trends, enhancements, and developments of related software that integrates with the LMS. Attend trainings and join professional networks as appropriate.
• Serve as the Learning Effectiveness representative to the IIT Change Advisory Board.
• Perform diagnostics, resolve problems, escalate problems to vendors as required, work with other group members, and take appropriate actions to assure appropriate and prompt solutions to learning technology system related problems.
• Consult with faculty one-on-one and small groups regarding the LMS and best practices for teaching with technology in face-to-face, online, and blended environments. Collaborate to test and implement functionality enhancements, operation productivity, and efficiencies for the LMS and Curriculum Documentation Systems.

• Values - Demonstrate behaviors and action that support the College’s values - Customer Focus, Everyone Has Worth, Passion and Inspiration, Collaboration, Emotional Intelligence, Results and Accountability, Valuing Talent and Well Being, and Ethics.
• Student Success – Demonstrate behaviors and actions that support student recruitment, retention, and student success initiatives.
• Diversity Oriented – Ability to work effectively with people regardless of their age, gender, race, ethnicity, religion, disability, socio-economic background, or job type.
• Communication, Written – Ability to communicate in writing clearly and concisely.
• Communication, Oral – Ability to communicate effectively with others using the spoken word.
• Interpersonal – Ability to get along well with a variety of personalities and individuals.
• Tactful – Ability to show consideration for and maintain good relations with others.
• Active Listening – Ability to actively attend to, convey, and understand the comments and questions of others.
• Problem Solving - Ability to find a solution for or to deal proactively with work-related problems.
• Accountability - Ability to accept responsibility and account for his/her actions.
• Accuracy - Ability to perform work accurately and thoroughly.
• Active Listening - Ability to actively attend to, convey, and understand the comments and questions of others.
• Detail Oriented - Ability to pay attention to the minute details of a project or task.
• Time Management - Ability to utilize the available time to organize and complete work within given deadlines.
• Reliability – The trait of being dependable and trustworthy.
• Working Under Pressure - Ability to complete assigned tasks under stressful situations.

The College has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the College reserves the right to change this job description and/or assign tasks for the employee to perform, as the College may deem appropriate.

Northeast Wisconsin Technical College does not offer H-1B or other work authorization visa sponsorship for this position. Candidates must be legally authorized to work in the United States at the time of hire and maintain work authorization throughout the employment term. If you have questions regarding this, please contact Talent and Culture.

NWTC does not discriminate on the basis of political affiliation, age, race, creed, marital status, color, religion, sex (including sexual orientation, gender identity, and gender expression), national origin, disability, veteran status, genetic testing, or other applicable legislated categories, (“each a protected class”). Inquiries regarding the College’s nondiscrimination policies may be directed to the Vice President for Diversity, Equity, and Inclusion at (920) 498-6826 or equity@nwtc.edu.