POSITION TITLE: Elementary Technology Support Specialist

ESSENTIAL FUNCTIONS:

• Repair tech equipment, provide primary tech support & customer assistance toelementary schools
• Provides support for elementary installations/maintenance for network devices,applications, audio visual & VOIP telephone equipment
• Point person for vendor maintenance to computer equipment
• Effectively communicates - trains & creates staff user guides for proper tech utilization,shares status of tech issues with affected staff, team, and supervisors
• Serves as Google Administrator - creates staff user accounts, manages enrollment,organization of devices, & reviews apps & extensions for security
• Implements & manages Chromebooks, applications, extensions, & Google User policymanagement

LOCATION: Brecknock Elementary School

STATUS: Full Time - 12 Month

SALARY: Negotiable based on experience

PROCEDURE FOR
APPLYING: Go to: https://elanco.tedk12.com/hire/index.aspx

DEADLINE: April 5, 2023 or until successful candidate is selected.
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Applications will be available for viewing by Administrators and/or committee members involved in the selection process when appropriate.
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The Eastern Lancaster County School District, an equal opportunity employer, will not discriminate in employment, educational programs or activities, based on race, age, religion, national origin, sex, or disability. In addition, the Garden Spot High School, Middle School, Blue Ball Elementary, Brecknock Elementary, and New Holland Elementary Schools are accessible to and usable by the physically disabled. Inquiries should be referred to Human Resources. The telephone number is (717) 354-1503. EASTERN LANCASTER COUNTY SCHOOL DISTRICT
669 East Main Street, P.O. Box 609, New Holland, PA 17557-0609
District Office: (717) 354-1500 - FAX: (717) 354-1512
Equal Opportunity Employer

Position Guide
TITLE: Elementary Computer Technology Support Specialist - Brecknock ES

DEPARTMENT: Technology Services
LOCATION: Brecknock Elementary
REPORTS TO: Director of Technology
FLSA GROUP: Non-Exempt
DATE: 4/2019
SUMMARY OF PURPOSE
This position provides primary technical support for technology needs for repair, diagnostics, imaging, installation and maintenance of all mobile devices and computer hardware, software, and peripherals at Brecknock Elementary School and secondary support at all other elementary schools. The incumbent also provides assistance in supporting elementary network, VOIP, and audio/visual issues. This position is responsible for mobile device stability, application functionality, and for the upkeep of Brecknock networks for use by staff and students. The incumbent works with other members of the Technology Team in meeting department goals and objectives in support of the ELANCO mission.
ESSENTIAL FUNCTIONS
1. Repairs technology equipment, primary technical support, and technical customer assistance for Brecknock elementary building and provides secondary technology support to all other elementary schools as needed.
2. Provides secondary support for the installation and maintenance for all of elementary network devices, applications, peripherals, elementary applications, audio/visual equipment, and VOIP telephone equipment.
3. Serves as point person for vendor maintenance to computer equipment at the elementary.
4. Implements and manages all district Chromebooks, applications, extensions, and Google User policy management.
5. Trains & creates user guides for elementary staff in proper utilization of technology.
6. Effectively communicates status of technical issues to affected individuals, technology team, and supervisors as appropriate.
7. Evaluates mobile device capabilities and makes appropriate recommendations.
8. Assists in the monitoring and maintenance of elementary computer network stability.
9. Serves as Google Administrator to include; creates all new staff user accounts, manages enrollment and organization of devices and reviews requested apps and extensions for security concerns.
10. Performs other functions as assigned by the Supervisor.
DEPARTMENT/ORGANIZATION

• Keeps current with related technology and developments that impact the department.
• Makes decisions consistent with the ELANCO mission and core values, establishes and maintains effective communication and positive relationships within ELANCO.
• Performs other functions as assigned by the Director of Technology.
• Contributes to the effective team management of all issues and opportunities within ELANCO.
• Maintains an optimum relationship with other staff members by being courteous and always mindful of the importance of confidentiality.

MARGINAL FUNCTIONS
Marginal Functions will vary with the specific assignment and depend on the particular position function for which the person is responsible.
SCOPE AND IMPACT
This position works independently in the performance of the essential functions. Contacts include the district staff, students, teachers and outside vendors. This position has no supervisory responsibility.
MINIMUM REQUIREMENTS
This position requires an Associate degree (A.A.) in computer science, other technical degree, or current industry (CompTIA/Microsoft) certifications + 3 years of computer technology experience or 6 years of related education/experience as a computer technology support specialist in a small to mid-sized Windows computer network environment. Bachelor's degree in technology field, prior K-12 experience, and two years of directly related experience preferred but not required.
Other Qualifications:

• Submission of pre-employment medical examination (Section 148 of the Pennsylvania School Code).
• Submission of a report of criminal history record from the Pennsylvania State Police (Section 111 of the Pennsylvania School Code)
• Applicants for employment are required to obtain an FBI Criminal History Record Act 114
• Submission of a clearance report from the Pennsylvania Department of Public Welfare in accordance with Act 151 of 1994.

Such alternatives to these other qualifications as the Board may find appropriate and acceptable.
SPECIAL SKILLS
This position requires computer hardware and software trouble shooting skills with a basic understanding of network architectures. Incumbent must be knowledgeable in MS Windows and Macintosh operating systems/g suite for education, Microsoft Office, active directory group policies, and computer management tools. Good interpersonal and communication skills are essential. Must be a team player, able to multi-task, prioritize, and work-well under pressure and working independently.
PHYSICAL/MENTAL/ENVIRONMENTAL
Physical Demands: Sitting 60%, walking/standing 40%
Ability to reach above and below the waist
Ability to use fingers to pick, feel and grasp objects
Some stooping, bending and twisting of the body
Ability to lift and/or carry supplies weighing up to 25-50 lbs. or more
Ability to sit for extended periods of the workday
Ability to move fingers and hands for keyboarding
Sensory Abilities: Visual and Auditory acuity
Normal close and peripheral vision
Visual acuity to read correspondence and computer screens
Auditory acuity to be able to deal effectively with people
Work Environment: Generally normal office environment
669 East Main Street, P.O. Box 609, New Holland, PA 17557-0609
District Office: (717) 354-1500 - FAX: (717) 354-1512
Equal Opportunity Employer
Position is exposed to some objectionable elements to include fumes, noise, vibration, moving parts and wet or humid conditions. Position requires normal office environment with only moderate noise existing, not objectionable. The employee is frequently exposed to risk of electrical shock.
Cognitive Ability: Ability to communicate effectively
Ability to exercise good judgment
Ability to follow written and verbal directions
Ability to work as a member of a team
Ability to be cooperative, congenial and service oriented
Ability to work in an environment with frequent interruptions and
limited supervision
Ability to define problems, collect and organize information, establish facts and draw valid conclusions to solve the problem/handle the situation and use clear and good judgment. Must be able to remain calm in what can become a stressful environment.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
The above description covers the most significant essential and marginal functions but does not exclude other occasional responsibilities and accountabilities the inclusion of which would be in conformity with the major purpose of this job